Get the knowledge needed to select the right agent desktop to enhance your customer care.

Independent report evaluates top vendors and their products in seven critical categories.

Download your complimentary Summary of the Ventana Research Value Index for Customer Experience Management: Agent Desktop 2011
"One of the main reasons organizations fall short in managing the customer experience is the state of the desktop that employees have to use."

Organizations seeking to improve its people, process, information and technology need the ability to select the vendor and product that will do the best job.

In this report, you will learn:

Who ranked as a "hot" vendor in the CEM industry
The value of each vendor's offering based on what it can deliver relevant to CEM needs
The seven categories to consider when evaluating an effective agent desktop

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