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2018 Customer Service Trends: What Every Business Leader Needs to Know

Compiled by ContactBabel, the leading analyst firm for the contact center industry, The Inner Circle Guide to Cloud-Based Contact Center Solutions is the definitive guide to cloud-based solutions.  

It offers a panoramic view of why adoption of cloud-based solutions is growing, plus a glossary of terms typically encountered in researching solutions. You’ll also gain insights about the feasibility of moving your own operations to the cloud, including: 

• Six considerations for creating a plan that covers processes, workforce and technology
• Whether to make your move the cloud in stages or in a single step
• Assurances and guarantees to look for from your cloud provider
• Information on ROI, TCO and pricing
• What successful cloud users have in common and pitfalls to avoid 

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