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Effective Strategies for Developing and Retaining Loyal, High-Performing Agents

NICE inContact

Presented By: NICE inContact



As the front line of many organizations, talented agents are critical to maintaining high customer satisfaction levels. And as a result, hiring, developing and retaining high-performing agents have become increasingly important for organizations seeking to achieve world-class performance. On-demand Software-as-a-Service (SaaS) offers the flexibility and scalability that helps companies build a team of skilled agents who can provide the consistently high level of service demanded by today’s customers.

 

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