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How Contact Centers Will Leverage Innovation to Create Great Agents and Outstanding Customer Experiences in 2012



 Presented By: Intradiem


Contact Center Executive Roundtable  

 

The call center landscape has changed. Social media has transformed consumer culture, transactions have evolved, and metrics have become more challenging. Some of the world’s leading contact center executives met with Knowlagent to discuss their current businesses challenges and share best practices. This white paper provides detailed insight into the Contact Center Executive Roundtable discussion on a wide range of topics from how to proactively engage in social media to effectively motivating and incentivizing employees.

 

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