For many contact centers, attrition is the largest opportunity to reduce costs. But how does bad new hire performance drive new hire attrition?
This FurstPerson whitepaper provides two case examples showing the relationship between poor performance and attrition. One example looks at the relationship between Average Handle Time and Turnover. The second example looks at the relationship between Sales and Turnover. The article concludes with suggestions how your organization can hire individuals that have both high performance and reduced turnover.
Click here to read this white paper.