Historically, SaaS call center providers have struggled to provide the security, scalability and integration that companies require. But this isn't always the case today. This whitepaper presents five common gotchas associated with cloud call centers and how they compare to on-premise software.
Read this document to learn:
• Why SaaS call centers are often more secure than on-premise software deployments
• How modern hosted call centers enable their customers to scale
• The key to successful integrations in the cloud
• What's missing from your cost comparisons
• The functionality you can gain from using cloud call centers