This case study explains how Healthcare Revenue Recovery Group (HRRG, a division of TeamHealth), experienced a dramatic increase in revenue by leveraging targeted agent coaching driven by Speech Analytics.

In this case study you'll learn how HRRG:
• Identified the key skills used by top agents
• Designed an agent training program focused on those key skills
• Improved key skill usage over 13%
• Increased revenue an average of 20% more than expected each month --an additional $3,234 in revenue per agent each month! 

Click here to read this case study.