Contact center managers are faced with the constant challenge of managing agent staffing levels to meet traffic peaks and valleys. They need to improvise and deliver new strategies to boost agent productivity and improve overall customer satisfaction. Learn how AEGON, a leading financial services company, used an innovative home agent solution for extending their contact center with a unique performance based single-tier model for customer sales and support. Leveraging an On Demand solution, AEGON put together an entire solution in a short span of 3 months resulting in an increase in sales conversion rates of 30%.