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Making Next-Gen Contact Center Agents Successful in the Digital Era


Presented By: eGain

Global 500 companies are making their contact center agents successful in the digital economy.  


In this document you will learn how:    


  • Your agents can best communicate with the digital consumer brought up with tablets 
  • To make self-service ‘smarter’ for your customers 
  • To share training materials when attention span is less than 12 seconds         


 Download and read how to make next-gen contact center agents successful!     



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