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How to Use Social Media to Improve Customer Service and Cut Costs

 Presented By: RightNow Technologies

White Paper by Bob Thompson, CEO of CustomerThink

 Consumers have made this the Social Economy and service managers are realizing that happy consumers can create a groundswell of support.  Leveraging the wisdom of your customers to help others  affords not only cost savings but also improves customer experiences and drives loyalty.  Download this white paper to learn more. 



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