Presented By: Panviva
On Demand Available November 19th
While it takes time and training to get new agents up to speed on the phones, even call center veterans have to scramble to adjust to changes in products, services and systems. With burnout and high turnover, keeping up customer service levels up and staffing costs down is a struggle for any manager. In this webcast you will hearn how you can have a trainee sounding like your best agent from day one on the job.
In this webcast, we discuss:
• Training your agents to develop more skills in less time
• Increased first-time call resolution, reduced call-handling times, with context-sensitive, just-in-time information
• Standards consistently applied across a distributed environment
• Rapid implementation of changes in processes, procedures and systems
• How SupportPoint applications increase customer retention and reduce training time in the insurance and financial services