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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
7/16/2014 New research reveals the power of the consumer in a ‘social media era’
7/9/2014 NewVoiceMedia secures $50m funding to accelerate growth
7/3/2014 AppFlood s RTB reach into China is a perfect fit for latest partner Bidstalk
7/1/2014 Aspect Software Announces Collaboration with ComSys for Integration of Aspect Unified IP and Leading CRM Systems
6/26/2014 Astute Solutions® and OTI Indonesia® to Offer Social Media Monitoring
6/26/2014 Altitude Software Completes a Decade in Gartner’s Magic Quadrant for Contact Center Infrastructure
6/25/2014 Genesys Cloud Contact Center Solution Selected by Red Hat to Transform Customer Experience
6/23/2014 Australian businesses lose $8 billion a year through poor customer service
6/20/2014 Astute Solutions® Enhances Facebook and Knowledge Features of SRM Social Media Monitoring Tool
6/18/2014 ManageEngine Launches Android App for OpManager
6/18/2014 CommuniCast Myanmar Celebrates Launch Of Mobile Services With New Exhibition Venue
6/11/2014 Drishti announces the launch of Ameyo Voice Plus to improve the audio quality of Customer Contact Centers
6/3/2014 Zoho and Microsoft Partner to Develop Innovative Business Apps
6/3/2014 Consilium Software Launches UniAgent™ on Salesforce1 AppExchange, the World s Leading Business Apps Marketplace
6/2/2014 Altitude Software Announces the Appointment of David Romero as Chief Marketing Officer
5/29/2014 10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research
5/28/2014 Genesys Introduces New Cloud-Based Expert Services to Further Enhance Customer Experience Investments
5/27/2014 Nixxis, call center software publisher integrates Salesforce.com, pioneer in Cloud based CRM
5/26/2014 HelpStack - Open Source Support SDK for Iphone Developers
5/20/2014 Astute Solutions® Wins 2014 CRM Excellence Award from CUSTOMER Magazine
5/20/2014 Consilium Software Announces Third Generation of UniAgent™ CRM connector
5/15/2014 Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center
5/13/2014 Positive Lending Solutions advances sales performance with innovative cloud telephony
5/12/2014 Altitude Software Announces the Appointment of Oscar Del Pozo as Chief Financial Officer
5/8/2014 Melissa Data’s MatchUp for SQL Server Solves Duplicate Customer Records for Data Integrators
5/7/2014 SpeedCast Expands Its Fibre Network To Meet Surging Demand In The Pacific Region
5/7/2014 inContact Acquires Workforce Optimization Provider Uptivity
4/30/2014 NYK Group Europe Ltd selects Oncore to deliver IT service and support for its London office
4/30/2014 Drishti enters into a strategic alliance with Brisnorth Communication Australia
4/29/2014 Melissa Data s MatchUp for SSIS Solves Business Challenge of Duplicate Customer Data
4/29/2014 Melissa Data & Scribe Software Partner; Enhance Data Migration with Data Quality Services
4/29/2014 Eptica accelerates growth with record first quarter revenues
4/29/2014 Truphone calls for true cloud technology to enhance customer experience
4/24/2014 NACR to Attend Interactive Intelligence 2014 Conference
4/23/2014 NewVoiceMedia launches innovative mobile solution to revolutionize sales and service performance
July 2014
1-2 London - The Contact Centre Excellence Summit
July 1 - 2 in  London, UK - The Summit focuses on the key strategic elements needed to create a multi channel centre that provides your enterprise with excellent customer focus, feedback and brand projection.     Read More...

12-9 2014 Loyalty and Gamification World Championships
Round 1: July 12; Round 2: July 26; Finals: August 9.  The 2014 Loyalty and Gamification World Championships ('LoyaltyGames') is a FREE online competition for students and professionals to test and develop people's skills and understanding of Gamification and Loyalty Marketing.     Read More...

23-24 Toronto - Loyalty Canada 2014 Conference
July 23-24, 2014 in Toronto, ON -  Highly intensive, two day forum that will bring together cross-industry executives in Customer Loyalty, Loyalty Marketing, and Customer Insights and Analytics.    Read More...

28-30 San Francisco - 3rd Annual Customer Analytics & Intelligence Summit
July 28 - 30 in San Francisco, CA - Are you interested in identifying the biggest trends and challenges impacting customer analytics and the best technologies worth investing in to meet the next generation of customer needs?    Read More...



August 2014
4-5 Johannesburg - 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom
August 4-5, 2014 in Johannesburg, South Africa. The increased trend in Churn which leads to reduced profitability is more than concerning for telecom Providers.    Read More...



September 2014
8-10 Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

15-17 Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

15-17 Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



October 2014
7-9 Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

7-9 Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

15-16 London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

15-15 Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

21-23 Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...



November 2014
19-20 London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...



February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...



April 2015
14-15 Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...