CRMXchange — Your Gateway to Enhancing the Customer Experience

 International Section


If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.


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News and Press Releases Conferences and Exhibitions
DatePress Release
9/9/2014 Cellcom deploys Cellwize SON to ensure the highest level of service continuity for LTE users
9/2/2014 Middle East CEOs shares Strategies for Longevity in the Region’s Retail Market
8/27/2014 HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards
8/26/2014 Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
8/26/2014 HFR Chooses WebNMS to Deliver Carrier Ethernet Mobile Network Solutions with End-to-End Management
8/25/2014 Clover Infotech Achieves Platinum Partnership with Oracle
8/21/2014 Discover Tomorrow’s Technology Today at Broadband World Forum
8/13/2014 Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape
8/12/2014 Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
8/5/2014 Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
8/5/2014 Asia Continues to Lead the Global LTE Market
8/1/2014 Flytxt platform goes live in 3 MTN OpCos
7/25/2014 New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
7/24/2014 Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”
7/24/2014 Eptica accelerates growth in Q2 with largest ever quarterly revenues
7/16/2014 New research reveals the power of the consumer in a ‘social media era’
7/9/2014 NewVoiceMedia secures $50m funding to accelerate growth
7/3/2014 AppFlood s RTB reach into China is a perfect fit for latest partner Bidstalk
7/1/2014 Aspect Software Announces Collaboration with ComSys for Integration of Aspect Unified IP and Leading CRM Systems
6/26/2014 Astute Solutions® and OTI Indonesia® to Offer Social Media Monitoring
6/26/2014 Altitude Software Completes a Decade in Gartner’s Magic Quadrant for Contact Center Infrastructure
6/25/2014 Genesys Cloud Contact Center Solution Selected by Red Hat to Transform Customer Experience
6/23/2014 Australian businesses lose $8 billion a year through poor customer service
September 2014
8-10 Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

15-17 Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

15-17 Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...

October 2014
7-9 Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

7-9 Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

15-16 London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

15-15 Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

21-23 Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...

November 2014
19-20 London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...

February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...

April 2015
14-15 Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...