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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
5/15/2013 Computop and E4X Establish Global Partnership
5/15/2013 ICMI Announces 2013 Global Call Center Award Winners
5/15/2013 Zattikka Raises Game With NetSuite OneWorld Deployment To Aid Global Expansion
5/14/2013 MIPI Alliance Board of Directors Appoints Full-Time Managing Director and Hires Senior Marketing and Membership Executive
5/14/2013 Williams-Sonoma, Inc. Selects NetSuite SuiteCommerce for its Multi-channel Global Commerce Platform
5/14/2013 SAP's Got Game: Technology to Reshape the Sports and Entertainment Industry
5/14/2013 Autodesk and NetSuite Partner to Transform Manufacturing in the Cloud
5/14/2013 NetSuite And Capgemini Partner To Bring Cloud ERP And Procurement To Global Enterprises
5/14/2013 NetSuite Launches Next-Generation Cloud Manufacturing Solution
5/14/2013 SAP Unifies Comprehensive Cloud Portfolio With SAP HANA® Cloud Platform to Serve Companies of All Sizes
5/13/2013 Real Time Self-Service offers answer to mobile operators’ declining revenues says BSS systems leader AsiaInfo-Linkage
5/13/2013 Refinery of the Pacific Implements AuraPortal Software to More Effectively Organize Its Workflows by Fully Automating Its Activities
5/13/2013 GTM Teleshopping boosts agent productivity with the help of AMEYO
5/10/2013 Arteria Technologies Named “Cool Vendors in the SAP Eco System, 2013” by Gartner Inc
5/9/2013 Aspect Enterprise Solutions Continues CTRM ETRM Expansion Into Europe And Africa With Added Sales Resources
5/8/2013 Voxeo CXP 13 Launches to Transform the Customer Experience with Enhanced Multi-Channel and Mobile Capabilities
5/8/2013 Modell's selects MICROS for improved POS and CRM
5/7/2013 Tribold Nominated as Triple Finalist for Innovation Awards
5/7/2013 Veeva CRM Approved Email Application Gains Momentum as Leading Advertising Agencies Make Early Investment
5/7/2013 Autodesk and Badgeville Win Gartner & 1to1 Media CRM Excellence Award
5/7/2013 SAP Introduces SAP HANA® Enterprise Cloud to Deliver Fast Time-to-Value and Maximum Choice
5/7/2013 Lattice Engines Named 'Cool Vendor' by Leading Analyst Firm
5/7/2013 Veeva Systems Announces New Mobile CRM and CLM Solution for Windows 8
5/6/2013 AMEYO facilitates business operations for Surevin
5/3/2013 AuraPortal Cloud presented at the "Cloud Computing World Expo" in Paris
5/2/2013 Open Source ERP xTuple Awarded “NextGen” Status at SIIA’s All About the Cloud Conference
5/2/2013 Salesforce.com Launches Salesforce Communities--Ending the Era of Legacy Portal Software
5/2/2013 Four telecommunications providers in North America select TOA Technologies
5/1/2013 KnoahSoft Announces General Availability of Harmony v3.6
5/1/2013 Epsilon Celebrates a Decade of Telecoms Entrepreneurship
5/1/2013 Eris Telecom Selects DIGITALK Carrier Cloud
5/1/2013 Shorten the Sales Cycle and Increase ROI with EPM Live's New Salesforce Integration App
5/1/2013 AtTask Named 'Cool Vendor' in CRM Marketing Applications 2013 Report
4/30/2013 RED Express initiates Web-based Booking and Tracking in the Domestic Express Industry
4/30/2013 Silverpop Recognized in Gartner Report
4/29/2013 Zealous Call Center Services streamlines their business process with AMEYO
4/29/2013 MZ Group Opens an Office in Rio de Janeiro
4/29/2013 Survey by SAP and Harris Interactive Finds Brazil, China, Germany and India Most Ready for M2M Technology to Drive Connected, Smarter Cities
4/26/2013 Digital World Now Being “Unzipped” in China
4/25/2013 Jitbit releases an iPhone App for Jitbit Helpdesk
4/25/2013 Agnitio's Leading Pull Marketing Software Suite Chosen by Allergan
4/25/2013 NetSuite OneWorld Fuels Global Water Solutions' Business Growth In 110 Countries
4/25/2013 NetSuite Named One Of America's 100 Most Trustworthy Companies By Forbes
4/25/2013 Pershing and ActiFi Provide New Guidance and Best Practices for Selecting and Optimizing Client Relationship Management Technology
4/25/2013 MZ Group launches Online Press Room
4/25/2013 Teradata Helps Taiwan Cathay United Bank Win Award for Best Data and Analysis Project
4/24/2013 SmartRx Launches CRM Solutions for HealthCare Providers to Meet the Increasing Need for Patient Engagement and to Improve Patient Loyalty
4/24/2013 Advertisers and Agencies Rank 3rd Party Online Data as the Most Essential Data Type for Audience Targeting on Both Direct Response and Branding Campaigns
4/24/2013 TOA Technologies and Amdocs renew global partnership
4/23/2013 Luxury Consumer Products Company Selects HH Global To Provide Print Management and Technology Services
4/23/2013 INCAE Business School Chooses AuraPortal Business Process Management Software to Ensure Quality of Customer Service
4/23/2013 CoreMedia Announces Gold Level Status within SAP® PartnerEdge® Program
4/23/2013 Manufacturer Of Industrial Sound And Vibration Testing Equipment Marks 10 Years Of Global Growth On NetSuite
4/23/2013 Salesforce.com Delivers Salesforce Social.com
4/23/2013 Small Businesses With 'Involuntary' IT Managers Lose $24 Billion in Productivity Annually, According to AMI-Partners Study
4/22/2013 Techno Brain BPO ITES empowers its business process through AMEYO
4/22/2013 NICE Introduces Customer Engagement Analytics, the Industry's First Platform to Combine Interaction Analytics and Transaction Analytics
4/18/2013 Customers Deploying Verint Solutions to Help With Business “Gamification”
4/18/2013 Aspect Enterprise Solutions Books Its First Agriculture Softs CTRM Deal
4/18/2013 Scoopshot (P2S Media) and Ebyline Forge Strategic Content Partnership
4/18/2013 Pershing Integrates Redtail Technology to Simplify Client Onboarding for Advisors
4/18/2013 NetSuite Commemorates Decade Of Partner Success In The NetSuite Solution Provider Program
4/18/2013 Salesforce.com Kicks Off Salesforce Customer Company Tour in Chicago
4/17/2013 Sachin Bhatia - Co Founder & VP Sales at Drishti Soft, chaired the Nasscom webinar on “Leveraging BPM to Enhance Customer-Facing Processes”
4/17/2013 MINTIC Successfully Implements AuraPortal Business Process Management Software
4/17/2013 Leadspace Doubles its Customer Base in Q1, Expands Leadership Ahead of New Product Update
4/16/2013 Sitel to Deploy WorkFlex Call Center Intraday Management Software
4/16/2013 Evolution Announces International Sub-Agents for Miramax Portfolio of Properties
4/16/2013 Booker Raises $27.5 Million Led By Bain Capital Ventures
4/15/2013 Drishti introduces AMEYO, Social Interaction Management
4/11/2013 Quaker and Saatchi X Win Exclusive Effie Honor
4/11/2013 P&G and Saatchi X Win More Effie Awards
4/11/2013 Teradata Announces APEX Award Winners at Summit 2013 APEX Experience Customer Conference
4/10/2013 Vodafone India Partners With Aepona For API Monetization And Partner Management System
4/10/2013 AURA Presents AuraPortal Cloud at the Computing World Expo in Paris
4/10/2013 Global telecom provider Telefonica chooses TOA Technologies as its worldwide partner for mobile field service management solutions
4/9/2013 IPsmarx PINless Recharge Portal Eases Addition of Prepaid Offerings
4/9/2013 Salesforce.com Launches New Salesforce Platform Mobile Services to Accelerate Mobile App Development for Every Customer Company
4/9/2013 atEvent Joins Marketo LaunchPoint Ecosystem
4/9/2013 TCS to acquire IT Services firm Alti for euro 75 million to help drive long-term growth in France
4/8/2013 Utel Network empowers its business with AMEYO
4/8/2013 AsiaInfo-Linkage Granted Key Software Enterprise Status
4/8/2013 atEvent Joins Teradata Technology Partner Program
4/8/2013 EMA Selects Rosie as First Market Ready Award Winner
4/5/2013 Guavus Adds Rob Chimsky, New Vice President of Insights
4/4/2013 Salesforce.com Redefines Social Intelligence in Salesforce Chatter, Empowering Customer Companies to Tap Into the Power of Their Interest Graph
4/3/2013 PacketLight Networks Launches New Optical Transponder Platform
4/3/2013 Tadiran Telecom Broadens Aeonix Portfolio with Scalable Contact Center that Strengthens Resellers Advantage
4/3/2013 Service Stream selects TOA Technologies to create holistic view of field service teams across Australia
4/3/2013 Tadiran Telecom Broadens Aeonix Portfolio with Scalable Contact Center that Strengthens Resellers' Advantage
4/2/2013 VPI’s New Instant Analyzers Drive Faster Access to Customer and Operational Insights
4/2/2013 ICMI Announces Sponsors, Exhibitors for ACCE 2013
4/2/2013 Miller Heiman Releases 2013 Study Results on the Best Practices of World-Class Sales Organizations
4/2/2013 Toyota and Burrell Tap International Talent Idris Elba to Launch New 2013 Avalon Campaign for African American Market
4/2/2013 LivePerson Receives CUSTOMER Magazine's 2012 Product of the Year Award for LiveEngage
4/1/2013 Fennec Technologies espouse AMEYO as their start up solution
4/1/2013 EnKing International Growing on the Green Roads: Renewable Energy Certificate Program
4/1/2013 Evolution Capital Partners Adopts Navatar Private Equity CRM for Cloud Computing to Help Small Businesses Grow
3/29/2013 Ernst & Young LLP Advisory Services recognized as 2013 CRM Watchlist winner
3/28/2013 OneSource Announces Appointment of Jonathan A. Flatow as President and COO After the Resignation of Philip J. Garlick
12
May 2013
13-16 NICE, FRANCE - TM Forum’s Management World 2013
May 13-16, Nice, France.  Management World 2013’s Keynote Perspectives program on Tuesday, May 14 and Wednesday, May 15 features an impressive line-up of leading-edge, executive speakers, and up-to-the minute thought leadership on delivering an open, digital world.   Read More...
13-16 Seattle - ACCE 2013
May 13-16 in Seattle, WA - - ACCE (Annual Call Center Exhibition) is the most comprehensive, all-encompassing event "experience" for call center professionals.    Read More...
14-16 San Francisco - The Future of Consumer Intelligence
May 14-16, 2013 | San Francisco, CA - Technology and the Humanization of Data: Synthesizing Insights, Analytics and Relational Database Strategy    Read More...
17-17 San Antonio - Travelocity Call Center Training Day
May 17 in San Antonio, TX.  Come learn from the company that turned an operation of 10 people on the loading docks of the American Airlines building into a global call center operation with 2,000 agents across several locations in the on 3 continents.    Read More...
20-21 Abu Dhabi - Customer Experience and Service Innovation
20 – 21 May 2013 at Hilton Abu Dhabi Hotel, UAE. Gain useful and practical strategies from award winning prominent leaders across industries. You will uncover the best insights on maximising your return on investment by delivering excellent customer experience, service innovation, multi channel services, customer life cycle management and customer data analysis.  Read More...
20-23 New Orleans - 5th Customer Experience Summit
May 20-23, 2013, New Orleans, LA - IQPC and Customer Management IQ present THE summit that will provide key insights and strategies for designing, implementing and managing the evolving multichannel customer experience in a dynamic environment.    Read More...
31-31 Houston - Blinds.com Call Center Training Day
May 31 in Houston, TX.  Known for its commitment to creating the best possible atmosphere and culture for its employees in order to drive the award-winning levels of customer service and sales in its multi-channel operation, Blinds.com would like to share its best-kept secrets on company culture, process improvement and metrics/measurement with you!  Read More...


June 2013
10-14 Las Vegas - 14th Annual Call Center Week
June 10-14, 2013.Caesars Palace | Las Vegas, NV - The 14th Annual Call Center Week is where the industry comes together year after year to benchmark, share best practices and uncover the latest technologies for driving customer service excellence.    Read More...
12-13 London - Smart Data & Analytics Retail Forum
12 – 13 June, London, UK - The Forum is specifically designed for retailers to harness the power of insight and analytics to drive customer experience, loyalty, brand strategy, social media developments, marketing activities and operations in a tight, competitive retail market.    Read More...
18-19 Toronto - Customer Response Summit
Toronto (June 18th-19th). Execs In The Know is pleased to showcase some of the best US and Canadian Customer Innovation for multi-channel customer experience strategies. Consumers of today want to be heard and want to engage with you and your Brand- it is a phenomenal opportunity.

  Read More...
18-19 Vancouver - The 2nd Annual Customer Experience Strategies Summit, West
June 18-19, Vancouver. This summit brings together renowned leaders from many corners of the customer experience world to deliver the knowledge you need to foster loyal, long-term customers to ensure your company’s sustainability. 

  Read More...
19-20 London - Big Data Strategies: Financial Services & Consumer Products Summit
19th-20th June in London. Obtain benchmarks and best practices from world leading organisations from both within and outside the financial services industry, focusing on actionable insights for developing practical big data strategies.  Read More...


July 2013
3-4 London - 2nd Annual Big Data & Analytics for Financial Services
3rd – 4th July, London, UK - This event is designed for all those within Financial Services looking to utilise big data in practical applications by combining the growing sources of structured and unstructured data to provide enhanced business intelligence    Read More...
24-25 Toronto - Loyalty Canada 2013 Conference
July 24-25, Toronto, ON - Gain a deeper understanding of key issues affecting the creation of a successful loyalty practices.  Read More...
25-26 South Africa - 5th Annual Customer Retention And Profitability Summit
25 Jul to 26 Jul - Johannesburg, South Africa - After the Great Success With a solid background and rich experience in organizing high value Telecom conferences, Fleming Gulf is delighted to announce the 5th Annual edition of Win Your Customer - Telecoms in Africa : Customer Retention and Profitability Summit.  Read More...


August 2013
13-14 Chicago - Customer Experience 2013 Conference
August 13-14, Chicago, IL - Customer experience professionals take a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.  Read More...


October 2013
22-23 New York City – The Social Media for Customer Service Summit
October 22-23.  NYC - Take your customer service SOCIAL for a superior customer response, enhanced satisfaction, increased brand loyalty and a more cost effective customer resolution.    Read More...