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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
8/27/2014 HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards
8/26/2014 Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
8/26/2014 HFR Chooses WebNMS to Deliver Carrier Ethernet Mobile Network Solutions with End-to-End Management
8/25/2014 Clover Infotech Achieves Platinum Partnership with Oracle
8/21/2014 Discover Tomorrow’s Technology Today at Broadband World Forum
8/13/2014 Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape
8/12/2014 Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
8/5/2014 Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
8/5/2014 Asia Continues to Lead the Global LTE Market
8/1/2014 Flytxt platform goes live in 3 MTN OpCos
7/25/2014 New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
7/24/2014 Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”
7/24/2014 Eptica accelerates growth in Q2 with largest ever quarterly revenues
7/16/2014 New research reveals the power of the consumer in a ‘social media era’
7/9/2014 NewVoiceMedia secures $50m funding to accelerate growth
7/3/2014 AppFlood s RTB reach into China is a perfect fit for latest partner Bidstalk
7/1/2014 Aspect Software Announces Collaboration with ComSys for Integration of Aspect Unified IP and Leading CRM Systems
6/26/2014 Astute Solutions® and OTI Indonesia® to Offer Social Media Monitoring
6/26/2014 Altitude Software Completes a Decade in Gartner’s Magic Quadrant for Contact Center Infrastructure
6/25/2014 Genesys Cloud Contact Center Solution Selected by Red Hat to Transform Customer Experience
6/23/2014 Australian businesses lose $8 billion a year through poor customer service
6/20/2014 Astute Solutions® Enhances Facebook and Knowledge Features of SRM Social Media Monitoring Tool
6/18/2014 ManageEngine Launches Android App for OpManager
6/18/2014 CommuniCast Myanmar Celebrates Launch Of Mobile Services With New Exhibition Venue
6/11/2014 Drishti announces the launch of Ameyo Voice Plus to improve the audio quality of Customer Contact Centers
6/3/2014 Zoho and Microsoft Partner to Develop Innovative Business Apps
6/3/2014 Consilium Software Launches UniAgent™ on Salesforce1 AppExchange, the World s Leading Business Apps Marketplace
6/2/2014 Altitude Software Announces the Appointment of David Romero as Chief Marketing Officer
5/29/2014 10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research
5/28/2014 Genesys Introduces New Cloud-Based Expert Services to Further Enhance Customer Experience Investments
August 2014
4-5 Johannesburg - 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom
August 4-5, 2014 in Johannesburg, South Africa. The increased trend in Churn which leads to reduced profitability is more than concerning for telecom Providers.    Read More...



September 2014
8-10 Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

15-17 Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

15-17 Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



October 2014
7-9 Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

7-9 Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

15-16 London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

15-15 Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

21-23 Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...



November 2014
19-20 London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...



February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...



April 2015
14-15 Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...