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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
4/16/2014 Pipelinersales Announces 5 Cost Benefits of a Cloud CRM Solution
4/10/2014 Pipelinersales Announces Appointment of VP of Global ISV & Partner Alliances
4/4/2014 Interoute Virtual Data Centre launches in Hong Kong
3/31/2014 Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution
3/26/2014 Use Social Media to Build Audience Loyalty and Earned Media Potential
3/24/2014 Altitude Software Announces the Appointment of Miguel Vital as CTO
3/18/2014 ManageEngine Launches CI Manager Plus to Simplify UCS Monitoring for Large Enterprises
3/13/2014 Experian Marketing Services releases sixth annual Digital Marketer report with results of new global cross-channel marketing survey
3/12/2014 Internet of Things clearly illuminated at CommunicAsia2014 and EnterpriseIT2014
3/11/2014 Computop launches China Paygate to Further Strengthen Growth in Region
3/11/2014 Teradata Shaping New Era of Data-Driven Business by Helping Companies Truly Know Their Customers
3/10/2014 Salsarita's Fresh Cantina Selects Cloud-Based MICROS Simphony Enterprise Solution
3/6/2014 Altitude Software Announces Real Time Analytics Solution to Drive Customer Engagement
3/5/2014 ManageEngine Slashes IT Help Desk Expenses for 60,000+ Companies
3/3/2014 NICE Receives TMC CUSTOMER Magazine 2014 Product of the Year Awards for its Customer Experience Solutions
3/3/2014 Equipos Announces New Initiative to Assist Canadian Wealth and Asset Managers with CRM2 Compliance
2/27/2014 Confirmit Announces Exceptional 2013, Continues Momentum into 2014
2/27/2014 Telecoms.com presents Telefonica and partner TOA Technologies with 'Best Use of Cloud Services by a Telco' award
2/26/2014 Astute Solutions® Announces ePowerCenter™ 9 CRM System
2/26/2014 HGST Ships Fastest, Highest Capacity 15K RPM 12Gb S SAS Hard Drives For Mission-Critical 24 7 Applications
2/26/2014 iConcept Achieves ISO/IEC 27001:2005 Certification to Strengthen Information Security
2/26/2014 RezNext Partners With goibibo, India's Fastest Growing Travel Booking Service
2/25/2014 ManageEngine Fortifies Password Manager Pro with Identity Federation
2/25/2014 ManageEngine Desktop Central Reveals 2014 Roadmap at Mobile World Congress
2/25/2014 ManageEngine SIEM Solution to Unveil Event Correlation, ISO 27001 Reporting at RSA Conference 2014
2/25/2014 2014 CRM Watchlist Names Infusionsoft Elite Winner
2/25/2014 Multichannel Retailer UncommonGoods Enlists Epsilon For Database Marketing Services
2/24/2014 Tech Mahindra and CRMnext announce Global CRM Implementation Solutions Partnership
2/18/2014 Zoho Creator Features New Web Interface, Provides Solution for Mobile Workforce and Includes Customer Portal Feature
2/17/2014 Epsilon Connects with TransIndonesia Network
2/15/2014 Dizzion supplies TELUS International with cloud-enabled desktops
2/13/2014 ManageEngine Exchange Reporter Plus Supports Exchange Server 2013
2/13/2014 Zoho Announces User Conference Schedule for 2014
2/12/2014 ManageEngine Introduces Change Workflows to ServiceDesk Plus
2/12/2014 Elitecore to Launch Enhanced WiFi SMP at Mobile World Congress to support LTE-Wi-Fi Interworking
2/12/2014 Drishti-Soft Initiates Training Program for Partners
2/11/2014 HH Global appoints CEO for Asia Pacific to drive further growth in the region
2/11/2014 Cybersecurity Experts from Elite Israeli-Intel Launch Cybereason
2/11/2014 The essentials of a next generation Help desk
2/10/2014 Arteria Technologies Receives SAP® APJ Regional Partner Excellence Award 2014 in the Category“Software Innovation”
2/6/2014 Saxon Global Acquires Bangalore based Mobility Solutions Specialist ‘Wit Innovation’
2/6/2014 Teradata Positioned as a Leader in Gartner Magic Quadrant for Marketing Resource Management for Twelfth Consecutive Year
2/6/2014 Black Duck 2013 Growth Accentuated By Enterprise Subscriptions, Record New Customer Acquisition
2/5/2014 Tracx Enterprise Social Platform Powers Super Bowl Social Media Communication Center During Record-Breaking Event
2/5/2014 Silverpop Named a Strong Performer in Independent Research Firm's 2014 Lead-To-Revenue Management Platform Vendors' Report
2/5/2014 Temkin Group Accepting Nominations for 2014 Customer Experience Vendor Excellence Awards
2/4/2014 Zoho Announces the All-New Smart Accounting Software for Growing Businesses
2/4/2014 Frost & Sullivan: Moderate growth for Australia's contact centre applications market as momentum shifts towards hosted and cloud based solutions
2/4/2014 Jaspersoft Big Data Survey Shows Rise in Commitment to Projects and Decline in Confusion
2/4/2014 Extreme Networks Introduces Purview(TM), Delivering Breakthrough Network-Powered Application Analytics to Enable Greater Business Performance
2/3/2014 New Temkin Group Research Finds Investments in Customer Experience Expected to Surge in 2014
1/30/2014 illycaffè increases its subscription program’s turnover by 20% in Europe and expands into China with Computop
1/30/2014 Laboratorios Farmacéuticos Rovi SA Embraces Cloud Technology with Veeva CRM to Improve Marketing Capabilities
1/29/2014 Eptica grows global sales to $10.6m and increases revenues by 18% in 2013
1/29/2014 inContact Personal Connection(TM) Outbound Solution Wins TMC's CUSTOMER Magazine 2014 Product of the Year Award
1/29/2014 Nonprofits And Social Enterprises Fuel Their Missions With NetSuite
1/28/2014 Drishti-Soft’s AMEYO Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award
1/28/2014 Zeta Mail Recognized by Industry Leader in First ESP Report of 2014
1/28/2014 TOA Technologies leads utilities in mobile workforce management discussion at DistribuTECH
1/28/2014 Sitel Positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Customer Management Contact Center BPO
1/27/2014 ManageEngine Debuts Cisco AVC Monitoring, iPad App, Network Security Fortifications at Cisco Live Milan
1/27/2014 Cheap Ticket Launches New Website Design, Focuses on Customer Support
1/27/2014 World Class Entertainment Company Selects inContact's Complete Cloud Solution to Optimize Contact Center Operations
1/23/2014 ManageEngine Launches PitStop Online IT Community
1/23/2014 Teradata Showcasing Their Products at Telecoms Fraud Management & Revenue Assurance World Summit 2014
1/23/2014 Frost & Sullivan Offers Insight and Actionable Strategy for Hardwiring Customers to your Business
1/22/2014 Site24x7 Launches First Free Cloud Service to Ensure Your On-Premise Monitoring Products Are Working Effectively
1/22/2014 LS telcom’s spectrum allocation planning, licensing and trading software used in Australia’s 700 MHz and 2.5 GHz band spectrum auction
1/22/2014 Social Media Marketing World to bring together the largest collection of experts to educate thousands of marketers about social media in March 2014
1/21/2014 Quadriga White Paper Discusses Intricacies of Integration
1/21/2014 Certain Inc. Appoints New Vice President to Drive Strategic Product Development
1/20/2014 Drishti-Soft Solutions is regional winner in ET NOW-IndiaMART Leaders of Tomorrow Awards 2013
1/20/2014 Sonata Forges Ahead in Cloud Based Services, Recognised as 'Cloud Partner of the Year' by Microsoft
April 2014
9-11 Miami - Total Customer Experience Leaders Summit
April 9-11 -  Miami, FL --- A CALL TO ACTION: for all leaders charged with and committed to strengthening and advancing an organization with a sound strategic customer plan.    Read More...

14-16 Shanghai - 6th Customer Loyalty Programme and CRM China Summit 2014
14-16 April, 2014. Shanghai, China. This summit will provide all relevant domestic and foreign companies an efficient and interactive platform for business intelligence gaining and networking.      Read More...

22-25 Rancho Mirage, CA - Field Service USA
April 22 - 25, Omni Rancho Las Palmas Resort & Spa, Rancho Mirage, CA - The Number One Service and Support Event. 2014 Theme is Realizing A New Customer Model: Progressing From Service To Care.    Read More...

22-25 Singapore - Customer Experience Management (CEM) Roundtables
22-25 April. Grand Copthorne Waterfront Hotel, Singapore. Join us this April in a more intimate setting with more international industry leaders to discuss new technology, operational strategy and customer centricity.    Read More...

29-30 Chicago - 9th Annual Internal Branding and Employee Engagement Conference
April 29-30, 2014,Chicago, IL - The Conference will empower senior-level employee engagement and internal branding executives to create a more consistent internal brand message that unites internal audiences around the brand promise    Read More...

29-30 Singapore - 10th Annual Broadband and TV Connect Asia 2014
29 – 30 April, Suntec, Singapore -  Broadband & TV Connect Asia 2014 brings together 1000+ senior level decision makers and buyers from the fixed, wireless and mobile broadband industry from across the Asia- Pacific region and beyond.    Read More...



May 2014
4-6 Germany - CMO Summit 2014
4 – 6 May at Grand Hotel Heiligendamm, Bad Doberan, Germany - Over three days and two nights the CMO Summit 2014 will examine the role of CMO as a key driver for building and sustaining competitive advantage and achieving superior performance.    Read More...

6-9 San Diego - ICMI Contact Center Expo & Conference
May 6-9, 2014 | San Diego, CA - Contact Center Expo & Conference (formerly ACCE) is known worldwide as the annual event and essential forum for educational growth, top networking, and the sharing of significant and proven best practices.      Read More...

13-14 Boston - Customer Loyalty 2014 Conference
May 13-14 in Boston, MA - Customer Loyalty 2014 will provide customer loyalty professionals with a deeper understanding of the key issues affecting the design and delivery of a consistent, meaningful and rewarding customer loyalty program to achieve an ever-growing and active customer base.    Read More...

26-27 Singapore - Service Innovation
26 & 27 May 2014, Singapore - Maximising customers’ experience through enhanced service innovation to sustain organisational profitability and competitiveness.    Read More...

27-29 Monte Carlo - 10th Annual DCE
27 May Enterprise Cloud Forum ---  28-29 May Datacentres Europe Congress at Grimaldi Forum, Monte Carlo, Monaco. Europe’s largest global IT infrastructure congress and industry exhibition    Read More...

28-29 Toronto - Customer Loyalty in Canada
May 28 – 29, 2014,Toronto, Ontario.  In Canada, loyalty member participation is described as relationship with the brand, therefore it is highly important for companies to earn consumer devotion and loyalty to live up to brand promises.    Read More...



June 2014
2-5 Nice, France - TM Forum Live
June 2-5 in Nice, France -  TM Forum Live! is a unique event aimed at helping you understand how your organization can transform to a digital business  Read More...

3-4 Brazil - Broadband & TV Connect Latin America
3-4 June at Amcham, São Paulo. An exponential growth in Broadband and Pay-TV subscriptions is predicted; there couldn't be a more exciting time for the connected entertainment industry.  Read More...

9-13 Las Vegas - 15th Annual Call Center Week
June 9-13, 2014 | Mandalay Bay, Las Vegas, NV - Competing on Service: Seize the Opportunity. Call Center Week is the #1 industry event that is unrivaled in SIZE, SCOPE, BREADTH and DEPTH.    Read More...

24-25 Atlanta - Utility Commercial and Industrial Account Management Conference
June 24-25 in Atlanta, GA -  The marcus evans conference will focus on how gas and electricity distributors are strengthening commercial and industrial customer relationships through enhanced communication and demand response options and technologies.    Read More...



July 2014
12-9 2014 Loyalty and Gamification World Championships
Round 1: July 12; Round 2: July 26; Finals: August 9.  The 2014 Loyalty and Gamification World Championships ('LoyaltyGames') is a FREE online competition for students and professionals to test and develop people's skills and understanding of Gamification and Loyalty Marketing.     Read More...

23-24 Toronto - Loyalty Canada 2014 Conference
July 23-24, 2014 in Toronto, ON -  Highly intensive, two day forum that will bring together cross-industry executives in Customer Loyalty, Loyalty Marketing, and Customer Insights and Analytics.    Read More...



August 2014
4-5 Johannesburg - 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom
August 4-5, 2014 in Johannesburg, South Africa. The increased trend in Churn which leads to reduced profitability is more than concerning for telecom Providers.    Read More...



September 2014
15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...