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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
5/17/2013 TIBCO Spotfire Selected By Airbus
5/17/2013 KODAK SCANMATE i940 Scanner for MACINTOSH Computers Brings Award-Winning Productivity and Image Quality to Apple Customers
5/16/2013 IPsoft Named "Cool Vendor" by Leading Analyst Firm
5/16/2013 Business Process Outsourcer e-docs UK Chooses ABBYY FlexiCapture
5/16/2013 Epicor Mattec Gaining Customer Momentum
5/16/2013 AT Internet Continues its International Growth and Conquers New Markets: Eastern Europe, Southern Europe, Brazil and South-East Asia
5/15/2013 Adblock Plus responds in wake of campaign to disable ad blocks – will the UK follow?
5/15/2013 Four out of five businesses (80%) have little or no visibility of data movement, reveals Ipswitch File Transfer UK security survey
5/15/2013 CheckMEND and GameStop Partner to Strengthen Electronic Trade-in Program
5/15/2013 Avere Systems Helps Framestore Create Extraordinary Visual Effects for Blockbuster Films
5/15/2013 Epicor ERP Achieves Implementation Milestone of Over 1,000 Customers Live on Next-Generation Offering
5/15/2013 Easyroommate transforms multichannel customer service across 37 countries with Eptica
5/15/2013 Computop and E4X Establish Global Partnership
5/15/2013 Actian and Halpenfield Team Up to Deliver Superfast BI Solution
5/15/2013 ICMI Announces 2013 Global Call Center Award Winners
5/15/2013 Zattikka Raises Game With NetSuite OneWorld Deployment To Aid Global Expansion
5/14/2013 MIPI Alliance Board of Directors Appoints Full-Time Managing Director and Hires Senior Marketing and Membership Executive
5/14/2013 Manage Android and iPhone Devices with the New 3CX Mobile Device Manager Product
5/14/2013 Ikano Enhances IKEA’s Offer to Business
5/14/2013 Addressing the Need for Standardization and Best Practices in Big Data
5/14/2013 AsiaInfo-Linkage Solution Leads China Mobile to TMF Excellence Awards Success
5/14/2013 Flexiant Releases Cloud Management Product Upgrade
5/14/2013 Tribold Celebrates Double Win at Innovation Awards
5/14/2013 Rostrvm Solutions promotes successful customer service at BIBA
5/14/2013 SAP's Got Game: Technology to Reshape the Sports and Entertainment Industry
5/14/2013 Autodesk and NetSuite Partner to Transform Manufacturing in the Cloud
5/14/2013 NetSuite And Capgemini Partner To Bring Cloud ERP And Procurement To Global Enterprises
5/14/2013 NetSuite Launches Next-Generation Cloud Manufacturing Solution
5/14/2013 SAP Unifies Comprehensive Cloud Portfolio With SAP HANA® Cloud Platform to Serve Companies of All Sizes
5/13/2013 Consilio Executives to speak in panel discussion on being prepared for ‘Competition Law Audits and Dawn Raids’ - in Brussels, Belgium
5/13/2013 Anritsu deepens successful partnership with Aito Technologies
5/13/2013 On Course for Growth with Managed Service Provider White Oak in Spain
5/13/2013 XConnect and GCXS Partner to Launch the Dutch Interconnection Alliance (DIA), Revolutionising IP Interconnection in the Netherlands
5/13/2013 UK businesses lose £12 billion a year through poor customer experience
5/13/2013 The Kenton Group and Pbxwall Partner to Fight Toll Fraud in the UK
5/13/2013 ASC Implements Quality Management Solution for Lottery Giant in The Netherlands
5/13/2013 Refinery of the Pacific Implements AuraPortal Software to More Effectively Organize Its Workflows by Fully Automating Its Activities
5/12/2013 NewVoiceMedia appoints new Partner Manager
5/10/2013 BridgeHead & NetApp Collaborate to Offer Hospitals Data and Storage Management Solutions
5/10/2013 Consilio to present at the IQPC 8th Annual Information Governance & eDisclosure Summit – UK
5/10/2013 Arteria Technologies Named “Cool Vendors in the SAP Eco System, 2013” by Gartner Inc
5/9/2013 Thunderhead.com announces evolution of ONE Correspond for Salesforce
5/9/2013 Track Eleven Selects Sentrum Colo to House its Mission Critical Telecommunications IT Infrastructure
5/9/2013 Flagship New Zealand telecoms event set to break all records
5/9/2013 Aspect Enterprise Solutions Continues CTRM ETRM Expansion Into Europe And Africa With Added Sales Resources
5/9/2013 Sepaton named finalist for disk-based enterprise backup solution in The Storage Awards 2013
5/9/2013 Up To 50% Of Corporate Migration Headaches And Cost Can Be Avoided, Proves Centrix Software
5/9/2013 hibu equips SMEs in fight for online and mobile customers
5/8/2013 Voxeo CXP 13 Launches to Transform the Customer Experience with Enhanced Multi-Channel and Mobile Capabilities
5/8/2013 Embarcadero Introduces Powerful Embedded SQL Database for iOS
5/8/2013 Ontology finalist in Big Data and Analytics Innovation Award
5/8/2013 Ospero joins the EMC Velocity Service Provider Program as a Global Storage as a Service Provider
5/8/2013 European Systems Integrators bounce back
5/8/2013 injixo Hosts Free Call Centre Webinar: “Top 5 Workforce Management Myths”
5/8/2013 Modell's selects MICROS for improved POS and CRM
5/7/2013 Venafi Wins 2013 SC Award for Best Encryption Solution
5/7/2013 Visilabs Visitor Laboratory Chooses Actian Vectorwise to Power Sophisticated Web Analytics Offering
5/7/2013 Power Up Your Sales - Get 3CX Certified!
5/7/2013 Ascribe launch Clinical Engagement Networking Group at opening of new Innovation Suite
5/7/2013 2020 Vision for Cambium at Digital Scotland 2013
5/7/2013 Tribold Nominated as Triple Finalist for Innovation Awards
5/7/2013 MYCOM Contributes to latest Customer Experience Architectures in TM Forum Catalyst
5/7/2013 Excel Software dramatically reduces supply chain solution deployment time with Cordys
5/7/2013 Critical Media Expands In U.K. With Licensing of Sky News Channel Content
5/7/2013 Veeva CRM Approved Email Application Gains Momentum as Leading Advertising Agencies Make Early Investment
5/7/2013 Autodesk and Badgeville Win Gartner & 1to1 Media CRM Excellence Award
5/7/2013 SAP Introduces SAP HANA® Enterprise Cloud to Deliver Fast Time-to-Value and Maximum Choice
5/7/2013 Lattice Engines Named 'Cool Vendor' by Leading Analyst Firm
5/7/2013 Veeva Systems Announces New Mobile CRM and CLM Solution for Windows 8
5/7/2013 Really Simple Systems is Named as a Online CRM, Web CRM and Small Business CRM Supplier of Choice for G-Cloud iii
5/3/2013 Making Sense Of Big Data With Birdstep Technology
5/3/2013 AuraPortal Cloud presented at the "Cloud Computing World Expo" in Paris
5/2/2013 Open Source ERP xTuple Awarded “NextGen” Status at SIIA’s All About the Cloud Conference
5/2/2013 CloudSigma Named Cool Vendor in European Cloud Computing Market by Gartner
5/2/2013 Added Steel - 3CX Names Alloy as a Distributor for Australia
5/2/2013 Salesforce.com Launches Salesforce Communities--Ending the Era of Legacy Portal Software
5/2/2013 Salesforce.com Signs Agreement to Establish European Data Centre in the U.K. in 2014
5/2/2013 Salesforce.com Announces Euro 5 Million Innovation Challenge for European Start-ups Building on the Salesforce Platform
5/2/2013 Four telecommunications providers in North America select TOA Technologies
5/1/2013 Big Value From Big Data: Two Analytic Powerhouses Join Forces
5/1/2013 Kcom hold Myriad innovation workshops
5/1/2013 KnoahSoft Announces General Availability of Harmony v3.6
5/1/2013 Meet MYCOM at TM Forum Management World 2013
5/1/2013 Over half of smartphone and tablet users shop via mobile every week
5/1/2013 UK IT support company strengthens cloud services portfolio with iomartcloud
5/1/2013 Epsilon Celebrates a Decade of Telecoms Entrepreneurship
5/1/2013 Eris Telecom Selects DIGITALK Carrier Cloud
5/1/2013 SalesClic Announces Real-Time Estimates Of Forecast Accuracy
5/1/2013 Digium Introduces New Switchvox Business Phone Systems to Support Larger and More Demanding Applications
5/1/2013 Shorten the Sales Cycle and Increase ROI with EPM Live's New Salesforce Integration App
5/1/2013 Agero's Innovative Idea-Generation Portal Wins CRM Excellence Award
5/1/2013 AtTask Named 'Cool Vendor' in CRM Marketing Applications 2013 Report
4/30/2013 NewVoiceMedia launches ContactWorld for Sales and Marketing
4/30/2013 Netbiscuits The Road to a Universal Mobile Web Experience
4/30/2013 NGI and Cambium Networks Drive Wireless Broadband across Italy
4/30/2013 Online retail boosts Manchester hosting company growth
4/30/2013 Embarcadero’s Workshop for Grade 11 - 12 IT Students in Limpopo a Big Success
4/30/2013 Ultra’s new Dialler Guarantee provides up to £2 million protection against fines for excessive silent calls
4/30/2013 Wickmedia selects CWCS Managed Hosting for critical food management systems
4/30/2013 Confirmit Announces New EVP of Product Management
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May 2013
13-16 NICE, FRANCE - TM Forum’s Management World 2013
May 13-16, Nice, France.  Management World 2013’s Keynote Perspectives program on Tuesday, May 14 and Wednesday, May 15 features an impressive line-up of leading-edge, executive speakers, and up-to-the minute thought leadership on delivering an open, digital world.   Read More...
13-16 Seattle - ACCE 2013
May 13-16 in Seattle, WA - - ACCE (Annual Call Center Exhibition) is the most comprehensive, all-encompassing event "experience" for call center professionals.    Read More...
14-16 San Francisco - The Future of Consumer Intelligence
May 14-16, 2013 | San Francisco, CA - Technology and the Humanization of Data: Synthesizing Insights, Analytics and Relational Database Strategy    Read More...
17-17 San Antonio - Travelocity Call Center Training Day
May 17 in San Antonio, TX.  Come learn from the company that turned an operation of 10 people on the loading docks of the American Airlines building into a global call center operation with 2,000 agents across several locations in the on 3 continents.    Read More...
20-21 Abu Dhabi - Customer Experience and Service Innovation
20 – 21 May 2013 at Hilton Abu Dhabi Hotel, UAE. Gain useful and practical strategies from award winning prominent leaders across industries. You will uncover the best insights on maximising your return on investment by delivering excellent customer experience, service innovation, multi channel services, customer life cycle management and customer data analysis.  Read More...
20-23 New Orleans - 5th Customer Experience Summit
May 20-23, 2013, New Orleans, LA - IQPC and Customer Management IQ present THE summit that will provide key insights and strategies for designing, implementing and managing the evolving multichannel customer experience in a dynamic environment.    Read More...
31-31 Houston - Blinds.com Call Center Training Day
May 31 in Houston, TX.  Known for its commitment to creating the best possible atmosphere and culture for its employees in order to drive the award-winning levels of customer service and sales in its multi-channel operation, Blinds.com would like to share its best-kept secrets on company culture, process improvement and metrics/measurement with you!  Read More...


June 2013
10-14 Las Vegas - 14th Annual Call Center Week
June 10-14, 2013.Caesars Palace | Las Vegas, NV - The 14th Annual Call Center Week is where the industry comes together year after year to benchmark, share best practices and uncover the latest technologies for driving customer service excellence.    Read More...
12-13 London - Smart Data & Analytics Retail Forum
12 – 13 June, London, UK - The Forum is specifically designed for retailers to harness the power of insight and analytics to drive customer experience, loyalty, brand strategy, social media developments, marketing activities and operations in a tight, competitive retail market.    Read More...
18-19 Toronto - Customer Response Summit
Toronto (June 18th-19th). Execs In The Know is pleased to showcase some of the best US and Canadian Customer Innovation for multi-channel customer experience strategies. Consumers of today want to be heard and want to engage with you and your Brand- it is a phenomenal opportunity.

  Read More...
18-19 Vancouver - The 2nd Annual Customer Experience Strategies Summit, West
June 18-19, Vancouver. This summit brings together renowned leaders from many corners of the customer experience world to deliver the knowledge you need to foster loyal, long-term customers to ensure your company’s sustainability. 

  Read More...
19-20 London - Big Data Strategies: Financial Services & Consumer Products Summit
19th-20th June in London. Obtain benchmarks and best practices from world leading organisations from both within and outside the financial services industry, focusing on actionable insights for developing practical big data strategies.  Read More...


July 2013
3-4 London - 2nd Annual Big Data & Analytics for Financial Services
3rd – 4th July, London, UK - This event is designed for all those within Financial Services looking to utilise big data in practical applications by combining the growing sources of structured and unstructured data to provide enhanced business intelligence    Read More...
24-25 Toronto - Loyalty Canada 2013 Conference
July 24-25, Toronto, ON - Gain a deeper understanding of key issues affecting the creation of a successful loyalty practices.  Read More...
25-26 South Africa - 5th Annual Customer Retention And Profitability Summit
25 Jul to 26 Jul - Johannesburg, South Africa - After the Great Success With a solid background and rich experience in organizing high value Telecom conferences, Fleming Gulf is delighted to announce the 5th Annual edition of Win Your Customer - Telecoms in Africa : Customer Retention and Profitability Summit.  Read More...


August 2013
13-14 Chicago - Customer Experience 2013 Conference
August 13-14, Chicago, IL - Customer experience professionals take a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.  Read More...


October 2013
22-23 New York City – The Social Media for Customer Service Summit
October 22-23.  NYC - Take your customer service SOCIAL for a superior customer response, enhanced satisfaction, increased brand loyalty and a more cost effective customer resolution.    Read More...