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 International Section


If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.


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News and Press Releases Conferences and Exhibitions
DatePress Release
9/17/2014 CloudXtream Earns Outstanding Score In Broadband Technology Report’s 2014 Diamond Technology Reviews
9/17/2014 Fonetic brings linguistics analytics to retail banking
9/16/2014 Wick Hill Appointed Sole UK Distributor For macmon secure
9/16/2014 Inoapps User Insight Delivers Fast Track Access To The Benefits Of Oracle ERP Cloud
9/16/2014 Financial factors and flexibility feature amongst the key factors driving Managed Services growth according to new research
9/16/2014 123ContactForm Launches Updated 123FormBuilder for
9/16/2014 News Release: Professional Planning Forum sign agreement with PlanMen to offer accredited university training in Europe
9/15/2014 ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014
9/12/2014 Openwave Mobility Wins at CTIA MobITs Award
9/11/2014 IoT security must be fixed for the long term says Beecham Report
9/10/2014 Amagi Takes The World By STORM With Groundbreaking Edge Content Platform
9/10/2014 Schneider Electric Provides Personalised Customer Experiences with SDL Customer Experience Cloud
9/10/2014 Vitesse Adds MPLS-TP Capability To Turnkey Carrier Ethernet Software Suite
9/10/2014 Newtec First To Deliver Full DVB-S2X Solution Across Entire Product Line
9/10/2014 EQALIS delivers first class protective monitoring to Redfern Travel
9/10/2014 Joint venture between CeBIT and DatacenterDynamics to create world’s largest data centre event
9/10/2014 UK joins Equiniti Group
9/10/2014 Ultra Electronics AEP partners with REALSEC to distribute their security solutions
9/9/2014 AsiaInfo to showcase innovative BSS at Telecoms World Middle East, Dubai
9/8/2014 ABBYY Europe Releases ABBYY FineReader Engine 11 CLI for Linux
9/8/2014 CR360 named among UK s fastest growing tech companies
9/8/2014 Concorde s Core Control Now Certified for Integration with ServiceNow
9/8/2014 New Release: Customer Contact Innovation Awards 2014 Launch
9/5/2014 Cryptzone Acquires HiSoftware
9/4/2014 Medelinked Partners With Aviva To Launch Personal Health Records App For International Solutions Customers
9/3/2014 Nexidia Takes 2014 Top Honors, Winning Both “Star Performer” and “Speech Technology Excellence” Awards
9/3/2014 QPC ‘visualises’ the future of Customer Service with over £300,000 of Government backing
9/3/2014 MetaPack Appoints New COO to Deliver Superior Service to Growing Customer Base
9/3/2014 NewVoiceMedia strengthens leadership team with senior appointment
9/3/2014 QuestBack strengthens senior management with appointment of Christelle Fraysse as Group Director, Marketing
9/3/2014 Equinix, Inc. Shares Voice of the Customer Success and Strategies at Confirmit Community Conference
9/2/2014 cloudBuy Confirmed as Oracle Gold Partner
9/1/2014 NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence
8/29/2014 LTE Asia Awards 2014 Shortlist Announced
8/28/2014 Tech Trailblazers Awards Announce "Firestarter" Bursary for Non-VC Funded Early Stage Startups
8/28/2014 SevOne urges caution as cost of downtime reaches £80,500 per hour
8/28/2014 Telstra extends Whispir Conversation Platform to global businesses to create and automate targeted communication
8/28/2014 NaviSite Launches Two Additional UK Cloud Nodes
8/28/2014 Opera’s Skyfire unit adds streaming audio optimization to Rocket Optimizer
8/28/2014 NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014
8/27/2014 Pipeliner CRM Appoints John Golden as CSO
8/27/2014 EPiServer positioned for growth as UK demand for ecommerce and digital solutions increases
8/27/2014 HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards
8/27/2014 Brocade Capital Solutions Partners with BNP Paribas Leasing Solutions To Expand its Services Throughout Europe
8/27/2014 Steria receives Tesco Supplier of Year 2014 award for IT Service and Support
8/26/2014 Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
8/26/2014 Avaya and HP to Deliver Expanded Communications Services to the Enterprise
8/26/2014 journeys from High Growth to ‘Hyper Growth’
8/26/2014 Mobil launches Beta Test of their new “Coverage Checker” App
8/25/2014 Consumer Protection Services Company selects inContact Cloud Solution for New Service Operation
8/22/2014 Pipeliner CRM Welcomes Sales Pros Back to School with Release of Comprehensive Sales Reference Library
8/22/2014 SET EXPO 2014 Marks The South American Launch Of Newtec Dialog®
8/21/2014 Discover Tomorrow’s Technology Today at Broadband World Forum
8/20/2014 Dometic Group Improves Customer Experience with SDL
8/19/2014 inContact Reports Record Second Quarter 2014 Financial Results
8/19/2014 ResourceFueled Signs Premium Partnership Agreement With Aspect Enterprise Solutions
8/19/2014 Flexera Software s InstallAnywhere 2014 Simplifies Multi-Platform Installation for Physical, Virtual and Cloud Environments
8/19/2014 Mobile device security - tackling the risks
8/19/2014 Stables Market Camden turns Purple with free WiFi for visitors
8/19/2014 Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
8/18/2014 Financial Services Company Leaves Premise Software Behind and Moves Contact Center Operations to the inContact Cloud
8/15/2014 Pipeliner CRM Appoints Gerald Toumayan as COO
8/15/2014 Openwave Mobility s DynaMO Receives 2014 Mobility TechZone LTE Visionary Award
8/15/2014 Tele2 Teams up with Metricell to Launch a new Mobile Quality Monitoring Service (MQMS) App
8/14/2014 Confirmit Celebrates Customer Success in Q2
8/13/2014 Information Builders and Arrow to Expand Market Reach of Self-Service Business Intelligence Solutions
8/13/2014 Searchmetrics Drives Over 200% World-Wide Growth As More Business Leaders Begin To Recognize The Value Of Search
8/13/2014 Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape
8/12/2014 Ovum Previews New Release of Nexidia Interaction Analytics 11
8/12/2014 GFT and Tech Trailblazers blazing trails to create new FinTech Trailblazers Award
8/12/2014 Kroll Ontrack announces new version of its proprietary Remote Data Recovery service
8/12/2014 Centrix Software Chooses Microsoft Azure to Host Cloud-based Usage Analytics Solution
8/12/2014 BT Wholesale And Avaya Come Together To Launch Cloud Solutions To The Channel
8/12/2014 Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
8/11/2014 CloudXtream From RGB Networks Named Finalist In CSI Awards 2014
8/8/2014 Pipeliner CRM Updates Product with 40+ New Features to Address Explosive CRM Market Growth
8/8/2014 Wick Hill appoints German branch director to main Group board
8/7/2014 Transactis wins Management Today award for work that could save HMRC billions of pounds
8/7/2014 ExaGrid Systems Named a Visionary in Magic Quadrant for Deduplication Backup Target Appliances
8/7/2014 SPIE Group buys “Scotshield Fire and Security” and enters Security Market in the UK
8/7/2014 London – 7 August 2014 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave cloud services company, has today announced that it has successfully achieved certification f
8/7/2014 Portal announces UK partnership with SugarCRM
8/6/2014 Stokke Strengthens Global Approach with Computop and Demandware
8/6/2014 Schneider Electric Signs Groundbreaking Premium Partnership Agreement With Aspect Enterprise Solutions
8/6/2014 Criteo Reports Record Results for the Second Quarter 2014 and Increases Full-Year 2014 Guidance
8/6/2014 De Vere Venues Selects SalesMethods to Support Revenue Growth Goals
8/5/2014 SecureData enhances capability and builds on its Intellectual Property through investment in Paterva
8/5/2014 CMS Hasche Sigle uses ABBYY PDF Transformer+ to archive searchable PDF documents in Microsoft SharePoint
8/5/2014 Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
8/5/2014 Cyber-Duck Helps to Demystify User Experience (UX) Industry Jargon with Glossary App
8/4/2014 RapidMiner and CRMT Partner to Bring Advanced Analytics to The Adriatic Market
8/4/2014 Wick Hill Now Shipping A10 Networks Web Application Firewall, With ICSA Labs Certification
8/4/2014 IDG Connect Research Shows 75% of IT Professionals Surveyed Report Being Bullied at Work
8/1/2014 ETL Systems Doubles Size of its UK Headquarters and Announces Plans to Create 25 Jobs by 2016
7/31/2014 Information Builders Named a Visionary in the Gartner Magic Quadrant for Data Integration Tools
7/31/2014 Aspect Enterprise Solutions Launches Game-Changing Partner Program On The Back Of AESthetics Technology Project
7/31/2014 Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched
7/31/2014 SpeechStorm releases Jackson - IVR framework with greater Multilingual, mobile and testing functionality
7/31/2014 Jordan Koene Appointed By Searchmetrics As Evangelist
7/31/2014 Olive Communications Website Ranked #1 In 900 Firm Global Technology And Telecoms Evaluation
September 2014
8-10 Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

15-17 Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

15-17 Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...

October 2014
7-9 Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

7-9 Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

15-16 London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

15-15 Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

21-23 Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...

November 2014
19-20 London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...

February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...

April 2015
14-15 Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...