CRMXchange — Your Gateway to Enhancing the Customer Experience

 International Section


If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.


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News and Press Releases Conferences and Exhibitions
DatePress Release
8/22/2014 Pipeliner CRM Welcomes Sales Pros Back to School with Release of Comprehensive Sales Reference Library
8/22/2014 SET EXPO 2014 Marks The South American Launch Of Newtec Dialog®
8/21/2014 Discover Tomorrow’s Technology Today at Broadband World Forum
8/20/2014 Dometic Group Improves Customer Experience with SDL
8/19/2014 inContact Reports Record Second Quarter 2014 Financial Results
8/19/2014 ResourceFueled Signs Premium Partnership Agreement With Aspect Enterprise Solutions
8/19/2014 Flexera Software s InstallAnywhere 2014 Simplifies Multi-Platform Installation for Physical, Virtual and Cloud Environments
8/19/2014 Mobile device security - tackling the risks
8/19/2014 Stables Market Camden turns Purple with free WiFi for visitors
8/19/2014 Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
8/18/2014 Financial Services Company Leaves Premise Software Behind and Moves Contact Center Operations to the inContact Cloud
8/15/2014 Pipeliner CRM Appoints Gerald Toumayan as COO
8/15/2014 Openwave Mobility s DynaMO Receives 2014 Mobility TechZone LTE Visionary Award
8/15/2014 Tele2 Teams up with Metricell to Launch a new Mobile Quality Monitoring Service (MQMS) App
8/14/2014 Confirmit Celebrates Customer Success in Q2
8/13/2014 Information Builders and Arrow to Expand Market Reach of Self-Service Business Intelligence Solutions
8/13/2014 Searchmetrics Drives Over 200% World-Wide Growth As More Business Leaders Begin To Recognize The Value Of Search
8/13/2014 Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape
8/12/2014 Ovum Previews New Release of Nexidia Interaction Analytics 11
8/12/2014 GFT and Tech Trailblazers blazing trails to create new FinTech Trailblazers Award
8/12/2014 Kroll Ontrack announces new version of its proprietary Remote Data Recovery service
8/12/2014 Centrix Software Chooses Microsoft Azure to Host Cloud-based Usage Analytics Solution
8/12/2014 BT Wholesale And Avaya Come Together To Launch Cloud Solutions To The Channel
8/12/2014 Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
8/11/2014 CloudXtream From RGB Networks Named Finalist In CSI Awards 2014
8/8/2014 Pipeliner CRM Updates Product with 40+ New Features to Address Explosive CRM Market Growth
8/8/2014 Wick Hill appoints German branch director to main Group board
8/7/2014 Transactis wins Management Today award for work that could save HMRC billions of pounds
8/7/2014 ExaGrid Systems Named a Visionary in Magic Quadrant for Deduplication Backup Target Appliances
8/7/2014 SPIE Group buys “Scotshield Fire and Security” and enters Security Market in the UK
8/7/2014 London – 7 August 2014 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave cloud services company, has today announced that it has successfully achieved certification f
8/7/2014 Portal announces UK partnership with SugarCRM
8/6/2014 Stokke Strengthens Global Approach with Computop and Demandware
8/6/2014 Schneider Electric Signs Groundbreaking Premium Partnership Agreement With Aspect Enterprise Solutions
8/6/2014 Criteo Reports Record Results for the Second Quarter 2014 and Increases Full-Year 2014 Guidance
8/6/2014 De Vere Venues Selects SalesMethods to Support Revenue Growth Goals
8/5/2014 SecureData enhances capability and builds on its Intellectual Property through investment in Paterva
8/5/2014 CMS Hasche Sigle uses ABBYY PDF Transformer+ to archive searchable PDF documents in Microsoft SharePoint
8/5/2014 Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
8/5/2014 Cyber-Duck Helps to Demystify User Experience (UX) Industry Jargon with Glossary App
8/4/2014 RapidMiner and CRMT Partner to Bring Advanced Analytics to The Adriatic Market
8/4/2014 Wick Hill Now Shipping A10 Networks Web Application Firewall, With ICSA Labs Certification
8/4/2014 IDG Connect Research Shows 75% of IT Professionals Surveyed Report Being Bullied at Work
8/1/2014 ETL Systems Doubles Size of its UK Headquarters and Announces Plans to Create 25 Jobs by 2016
7/31/2014 Information Builders Named a Visionary in the Gartner Magic Quadrant for Data Integration Tools
7/31/2014 Aspect Enterprise Solutions Launches Game-Changing Partner Program On The Back Of AESthetics Technology Project
7/31/2014 Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched
7/31/2014 SpeechStorm releases Jackson - IVR framework with greater Multilingual, mobile and testing functionality
7/31/2014 Jordan Koene Appointed By Searchmetrics As Evangelist
7/31/2014 Olive Communications Website Ranked #1 In 900 Firm Global Technology And Telecoms Evaluation
7/30/2014 eGain to acquire Exony to add contact center management and voice analytics
7/30/2014 Avere Selected by Inova for Access to the World’s Largest Genome Sequence Database
7/30/2014 European Operators could Save Millions with Better Mobile Payments Compliance Management
7/30/2014 G4S Technology and ENTERTECH SYSTEMS Partner to Provide UK Enterprise-level Integrated Biometric Security Solutions with Suprema Technology
7/29/2014 2014 Satmetrix EMEA Customer Experience Conference advances your career with real-world experience and thought leadership
7/29/2014 European IT & Software Excellence Awards 2015 announced
7/29/2014 Flexera Software s AdminStudio Suite 2014 Addresses Security & Reliability Concerns for Mobile Application Management
7/29/2014 Polish healthcare industry to benefit from specialist health data management solution
7/29/2014 Six Best Practices to Assure PCI Compliance
7/28/2014 Etherios Achieves Salesforce Fullforce Master Program Certification for Salesforce1 Service Cloud
7/28/2014 Xytron warns of DIY data recovery, opening hard drives in non clean room conditions
7/28/2014 ORC Turns to SpeechStorm for Phone-based IVR Survey Solution
7/28/2014 Tquila Hires Public Sector Expert To Help Deliver Industry-Specific Technology Solutions
7/28/2014 LitWorks and Espion Introduce eDisclosure and Litigation Support Training Programme in the UK
7/28/2014 Lumesse weathers the storm with cloud technology from NewVoiceMedia
7/25/2014 New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
7/24/2014 Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”
7/24/2014 telent boosts cyber security with major investment in CNS Group
7/24/2014 European Leaders appoints former Google global director to lead talent development team
7/24/2014 Criteo unlocks global revenue potential for digital marketers in more than 130 markets
7/24/2014 Demand Revs Up Avaya Fast-Track to the Cloud Initiative
7/24/2014 Videocon launches new online and TV shopping channel based on Intershop
7/24/2014 Eptica accelerates growth in Q2 with largest ever quarterly revenues
7/23/2014 Confirmit Genius™ Unearths Hidden Truths in Social Media and Free-Form Content
7/23/2014 Flexiant Continues Innovation with Release of Flexiant Cloud Orchestrator V4.2
7/23/2014 SalesMethods Closes Record Fiscal Year Fueled by Customer Adoption
7/22/2014 NewVoiceMedia creates jargon buster guide for the call centre industry
7/22/2014 LANDESK Delivers Greater Freedom and Increased Productivity with New Features to its Total User Management Suite
7/22/2014 F4F signs global OEM agreement with SAP to deliver real-time supply-chain data and precision analytics to the agricultural sector
7/22/2014 NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment
7/21/2014 HH Global Wins Spot on The Sunday Times HSBC International Track 200
7/21/2014 Many Visualfiles and SolCase Users Benefiting from the Significant Enhancements Within Lexis Visualfiles 2014
7/21/2014 Gartner positions Attenda in the Challengers Quadrant of the Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, Europe
7/18/2014 Indigo 4 Systems joins EMIS Group
7/17/2014 Leading Advertising Technology Company SponsorPay Rebrands as Fyber
7/17/2014 Fonetic and Tango Networks bring mobility to voice biometrics and compliance recording for global trading floors
7/17/2014 Flexera Software Receives BMC Software Technology Alliance Program Validation for FlexNet Manager Suite Integration with Multiple BMC Solutions
7/17/2014 Global Spending on Facebook® Ads Increases More than 50% Year-on-Year According to Kenshoo Study
7/17/2014 Citicus introduces asset risk triage capability
7/16/2014 Rakuten Selects Computop Paygate for its Online Payment Processing
7/16/2014 Tesco signs contract renewal with Steria to deliver mission-critical IT services
7/16/2014 CRedit360 delivers world s first German language GRI G4-certified sustainability software solution
7/15/2014 Perforce Introduces Parallel Sync Capability to Accelerate Software Development
7/15/2014 Perforce Introduces Industry’s First Federated Versioning Capabilities
7/14/2014 Over half of UK SMBs to replace IT infrastructure in next 12 months
7/14/2014 SDL Study Reveals Channels Are Irrelevant to Consumers
7/14/2014 Automated Patch Management Saves Attenda 40 Engineering Hours a Month
7/11/2014 intelligent Print Recognition (iPR™) gathers pace
7/10/2014 Avere Systems Cracks the Code for Hybrid Cloud Storage; Raises $20 Million to Accelerate Growth
August 2014
4-5 Johannesburg - 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom
August 4-5, 2014 in Johannesburg, South Africa. The increased trend in Churn which leads to reduced profitability is more than concerning for telecom Providers.    Read More...

September 2014
8-10 Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

15-17 Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

15-17 Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...

October 2014
7-9 Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

7-9 Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

15-16 London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

15-15 Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

21-23 Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...

November 2014
19-20 London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...

February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...

April 2015
14-15 Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...