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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
4/16/2014 Pipelinersales Announces 5 Cost Benefits of a Cloud CRM Solution
4/15/2014 Confirmit’s EVP of Product Management Named 2014 Technology Trendsetter by SURVEY Magazine
4/15/2014 Naglotech chooses City Lifeline data centre for secure operations
4/15/2014 Healthcare Providers Weigh In on InterSystems HealthShare in KLAS 2014 HIE Report
4/15/2014 1st Touch Launches Tenant Self-service App To Drive Efficiency, Value and Client Engagement For Social Housing Organisations
4/15/2014 UK Businesses All Talk And No Action When It Comes To Insider Threats, Reveals LogRhythm Research
4/15/2014 Courion Expands International Footprint with Two New Hires in EMEA
4/15/2014 Opera’s Skyfire Adds Video Analytics Dashboard to Rocket Optimizer Platform
4/14/2014 Searchmetrics launches new page level optimization to boost search performance of specific landing pages
4/14/2014 Italtel Launches "Collaboration At Work"
4/14/2014 "Tanks" for the training, tooway
4/14/2014 SpeechStorm Invited to Judge Prestigious Call Centre & Customer Service Industry Awards
4/14/2014 Heavyweights in Business - expanding eSellerPro Team to drive customer experience, product innovation and marketplace expansion
4/11/2014 BPMonline Is Positioned as a Facilitator in the Latest Nucleus Research CRM Value Matrix
4/11/2014 University of Westminster Selects Brocade to Lay the Foundation for SDN
4/11/2014 Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market
4/11/2014 ASC Expands Executive Board
4/11/2014 Customer confusion beats economic climate as biggest hurdle for VC industry
4/10/2014 Wick Hill And Allot Communications Plan Increased UK Sales Through Improved VAR Relationships
4/10/2014 Kroll Ontrack and Blancco form strategic alliance to offer expanded data erasure solutions
4/10/2014 MobRetail Increases Mobile’s Influence On In-Store Sales
4/10/2014 Domain Venture Partners Acquires the .PARTY Top Level Domain Registry
4/9/2014 Customers Confirm ExaGrid’s Backup Technology Solves Predicted Data Growth Challenges
4/9/2014 SMEs unhappy with their web presence but not investing to improve it, shows Browser Media research
4/9/2014 ChannelCloud named as Citrix Diamond Validated, White-Label Hosting Partner in EMEA
4/9/2014 Cloud World Forum Explores the Hybrid Cloud Concept
4/9/2014 WorldPay and ZNAP agree global partnership to offer customers greater choice on global mobile payments
4/8/2014 ORBITCOM Partners With SES Broadband Services To Market Astra Connect Service In Germany
4/8/2014 Future Of Commodities Trading Is Secure In The Cloud Finds Industry Round Table
4/7/2014 Hat-Trick of Major Contract Wins for SpeechStorm
4/4/2014 Pipelinersales Announces Successful Launch of GO AHEAD! in the USA
4/4/2014 xMatters Named a Leader in 2014 Gartner Magic Quadrant for U.S. Emergency Mass Notification Services
4/3/2014 Keshet International appoints Screenz as global technology partner for Rising Star
4/3/2014 SilverRail & Travelsavers team up to offer customers more choice through global rail ticketing
4/3/2014 Voxsmart teams up with Fonetic as VSmart goes live
4/3/2014 Educators remain in the dark when it comes to video conferencing technology
4/3/2014 TEOCO pioneers Big Data in Service Assurance with Netrac 8
4/2/2014 Altitude Software Delivers Freedom to Achieve True Customer Engagement at Stratégie Clients Trade Show in Paris
4/2/2014 Teachers Media International partners with SES to deliver E-learning education project in Liberia
4/2/2014 Pluribus Networks Expands to Europe with Deployments in the UK, France, Netherlands, Italy and Portugal
4/2/2014 QualiPoc Freerider II Opens Doors for more Efficient Indoor Multi-channel Measurements
4/2/2014 Mimecast Brings Secure Enterprise Cloud Services to Mac Users
4/2/2014 Kenshoo Named Winner for Best PPC Management Software in European Search Awards
4/1/2014 Health insurer scales member acquisition and onboarding with eGain® Cobrowse™ in the cloud
4/1/2014 CoSign, world s most widely used digital signature solution, now available for Office 365 and SharePoint Online
4/1/2014 Aspect Named Market Leader And No.1 Cloud CTRM Supplier In Industry Survey
4/1/2014 The Prime Challenge Discovers a Prime Number Over 342,000 Digits Long
4/1/2014 TEOCO delivers Rural Call Completion Usage Analytics Solution to Tier One US Operator
4/1/2014 Growth in Cloud Service Provider Market Drives Flexiant Adoption
4/1/2014 Netwrix Combines IT with Neuroscience to Predict and Prevent Security and Compliance Incidents
3/31/2014 BPMonline Releases an Update of BPMonline Pharma — Next-gen CRM Solution for Pharmaceutical Companies
3/31/2014 Bruno Ducharme joins Melita’s Board of Directors
3/31/2014 Linksys Introduces Business Grade Smart Switches
3/28/2014 Clio and Fujitsu Partner to deliver Cloud Document Scanning for Legal Offices
3/28/2014 CRM Watchlist 2014 Winners Review: “BPMonline Has Become More of an Impact Player”
3/27/2014 86% of customers would shun brands following a data breach
3/27/2014 How to make multichannel efficient with a dialler
3/27/2014 Boeing Chooses ETL’s RF Equipment to support new Inmarsat Satellite GX Fleet
3/27/2014 Winners of European IT & Software Excellence Awards 2014 announced
3/27/2014 NTFS is still the most common in data recovery incidents, based on ReclaiMe Data Recovery research
3/27/2014 InstallMac launches in Beta as second largest Mac software community online
3/26/2014 Launch of Confirmit SmartHubTM powers market-leading innovations in new SaaS release
3/26/2014 Wiggle gears up global online push with Ogone’s international payment offering
3/26/2014 Arista Networks Expands Cloud Platform with New 100Gigabit Options
3/26/2014 Launch of Confirmit SmartHub™ powers market leading innovations in new SaaS release
3/26/2014 cVidya Harnesses Hadoop Technology to Cut Costs and Enable New Capabilities
3/26/2014 China Telecom Group and AsiaInfo’s game-changing B2B collaboration platform earns TM Forum nominations nod
3/25/2014 New E-book by Pipelinersales: Fully Maximizing ROI for Your CRM Solution
3/25/2014 Diversified insurance and financial services group accelerates omnichannel customer engagement with eGain
3/25/2014 Flexera Software Unveils Global Software Licence Optimisation Managed Services Initiative
3/25/2014 Conectys Expands Global Footprint With New Facility In The Philippines
3/25/2014 EnterpriseDB Expands ISV Program to Support Influx of New Software Partners
3/25/2014 SDL Strengthens its Customer Experience Cloud with New Releases of SDL Social and SDL Campaigns
3/25/2014 Hospitals to benefit from healthcare data management as a service
3/25/2014 Twitter least effective customer service channel for UK brands, according to new study
3/25/2014 New Book Released On When, Where And How To Work Smarter
3/25/2014 FTS and Camtel Expand Convergent Billing Relationship
3/24/2014 Altitude Software Announces the Appointment of Miguel Vital as CTO
3/24/2014 EasyVista Ranked In Gartner Critical Capabilities Report for IT Service Catalog Tools
3/24/2014 Nixxis accessible to the visually impaired
3/24/2014 Interoute 2013 revenue and profit rises as business looks up to the cloud
3/21/2014 GSTS Pathology gain intelligent insight into their business with Ascribe Business Intelligence
3/20/2014 NEDIS Group Turns Master Data into Unique Selling Point
3/19/2014 CIMtrek to distribute OpenConnect WorkiQ in UK and Europe
3/19/2014 Pipelinersales Partners with Best-Selling Author John Golden to Offer Consultation Services
3/19/2014 Purple WiFi rolls out global strategy with key US appointment
3/19/2014 Synthetix form key partnership with Premier Business Audio
3/18/2014 ManageEngine Launches CI Manager Plus to Simplify UCS Monitoring for Large Enterprises
3/18/2014 Britain’s Hot Talent: NewVoiceMedia named as one of the UK’s most dynamic and cutting-edge companies
3/18/2014 World’s biggest pet insurer streamlines UK claims processing using a Kodak Alaris scanner and software solution
3/18/2014 eGain and Carestream Health to speak at CRM 2014
3/18/2014 Major update of BPMonline Agent Desktop to Deliver Advanced Tools for Improved Contact Center Productivity
3/18/2014 Cloud World Forum Addresses the Evolving Role of the CIO
3/18/2014 Intermedia Debuts New Integrations with Salesforce and ConnectWise, Linking the Two Leading Platforms for MSPs and VARs in EMEA
3/18/2014 Weserve B.V. Selects Flexiant to Replace Existing Cloud Platform
3/14/2014 Rostrvm Solutions focuses on Service with new appointment
3/14/2014 Flexiant to Contribute at Future Internet Assembly
3/13/2014 Experian Marketing Services releases sixth annual Digital Marketer report with results of new global cross-channel marketing survey
3/13/2014 eGain powers proactive customer engagement in African subsidiary of global telecom operator
3/13/2014 Companies House integrates ABBYY FlexiCapture to help the organisation become truly digital
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April 2014
9-11 Miami - Total Customer Experience Leaders Summit
April 9-11 -  Miami, FL --- A CALL TO ACTION: for all leaders charged with and committed to strengthening and advancing an organization with a sound strategic customer plan.    Read More...

14-16 Shanghai - 6th Customer Loyalty Programme and CRM China Summit 2014
14-16 April, 2014. Shanghai, China. This summit will provide all relevant domestic and foreign companies an efficient and interactive platform for business intelligence gaining and networking.      Read More...

22-25 Rancho Mirage, CA - Field Service USA
April 22 - 25, Omni Rancho Las Palmas Resort & Spa, Rancho Mirage, CA - The Number One Service and Support Event. 2014 Theme is Realizing A New Customer Model: Progressing From Service To Care.    Read More...

22-25 Singapore - Customer Experience Management (CEM) Roundtables
22-25 April. Grand Copthorne Waterfront Hotel, Singapore. Join us this April in a more intimate setting with more international industry leaders to discuss new technology, operational strategy and customer centricity.    Read More...

29-30 Chicago - 9th Annual Internal Branding and Employee Engagement Conference
April 29-30, 2014,Chicago, IL - The Conference will empower senior-level employee engagement and internal branding executives to create a more consistent internal brand message that unites internal audiences around the brand promise    Read More...

29-30 Singapore - 10th Annual Broadband and TV Connect Asia 2014
29 – 30 April, Suntec, Singapore -  Broadband & TV Connect Asia 2014 brings together 1000+ senior level decision makers and buyers from the fixed, wireless and mobile broadband industry from across the Asia- Pacific region and beyond.    Read More...



May 2014
4-6 Germany - CMO Summit 2014
4 – 6 May at Grand Hotel Heiligendamm, Bad Doberan, Germany - Over three days and two nights the CMO Summit 2014 will examine the role of CMO as a key driver for building and sustaining competitive advantage and achieving superior performance.    Read More...

6-9 San Diego - ICMI Contact Center Expo & Conference
May 6-9, 2014 | San Diego, CA - Contact Center Expo & Conference (formerly ACCE) is known worldwide as the annual event and essential forum for educational growth, top networking, and the sharing of significant and proven best practices.      Read More...

13-14 Boston - Customer Loyalty 2014 Conference
May 13-14 in Boston, MA - Customer Loyalty 2014 will provide customer loyalty professionals with a deeper understanding of the key issues affecting the design and delivery of a consistent, meaningful and rewarding customer loyalty program to achieve an ever-growing and active customer base.    Read More...

26-27 Singapore - Service Innovation
26 & 27 May 2014, Singapore - Maximising customers’ experience through enhanced service innovation to sustain organisational profitability and competitiveness.    Read More...

27-29 Monte Carlo - 10th Annual DCE
27 May Enterprise Cloud Forum ---  28-29 May Datacentres Europe Congress at Grimaldi Forum, Monte Carlo, Monaco. Europe’s largest global IT infrastructure congress and industry exhibition    Read More...

28-29 Toronto - Customer Loyalty in Canada
May 28 – 29, 2014,Toronto, Ontario.  In Canada, loyalty member participation is described as relationship with the brand, therefore it is highly important for companies to earn consumer devotion and loyalty to live up to brand promises.    Read More...



June 2014
2-5 Nice, France - TM Forum Live
June 2-5 in Nice, France -  TM Forum Live! is a unique event aimed at helping you understand how your organization can transform to a digital business  Read More...

3-4 Brazil - Broadband & TV Connect Latin America
3-4 June at Amcham, São Paulo. An exponential growth in Broadband and Pay-TV subscriptions is predicted; there couldn't be a more exciting time for the connected entertainment industry.  Read More...

9-13 Las Vegas - 15th Annual Call Center Week
June 9-13, 2014 | Mandalay Bay, Las Vegas, NV - Competing on Service: Seize the Opportunity. Call Center Week is the #1 industry event that is unrivaled in SIZE, SCOPE, BREADTH and DEPTH.    Read More...

24-25 Atlanta - Utility Commercial and Industrial Account Management Conference
June 24-25 in Atlanta, GA -  The marcus evans conference will focus on how gas and electricity distributors are strengthening commercial and industrial customer relationships through enhanced communication and demand response options and technologies.    Read More...



July 2014
12-9 2014 Loyalty and Gamification World Championships
Round 1: July 12; Round 2: July 26; Finals: August 9.  The 2014 Loyalty and Gamification World Championships ('LoyaltyGames') is a FREE online competition for students and professionals to test and develop people's skills and understanding of Gamification and Loyalty Marketing.     Read More...

23-24 Toronto - Loyalty Canada 2014 Conference
July 23-24, 2014 in Toronto, ON -  Highly intensive, two day forum that will bring together cross-industry executives in Customer Loyalty, Loyalty Marketing, and Customer Insights and Analytics.    Read More...



August 2014
4-5 Johannesburg - 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom
August 4-5, 2014 in Johannesburg, South Africa. The increased trend in Churn which leads to reduced profitability is more than concerning for telecom Providers.    Read More...



September 2014
15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...