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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
8/29/2014 LTE Asia Awards 2014 Shortlist Announced
8/28/2014 Tech Trailblazers Awards Announce "Firestarter" Bursary for Non-VC Funded Early Stage Startups
8/28/2014 SevOne urges caution as cost of downtime reaches £80,500 per hour
8/28/2014 Telstra extends Whispir Conversation Platform to global businesses to create and automate targeted communication
8/28/2014 NaviSite Launches Two Additional UK Cloud Nodes
8/28/2014 Opera’s Skyfire unit adds streaming audio optimization to Rocket Optimizer
8/28/2014 NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014
8/27/2014 Pipeliner CRM Appoints John Golden as CSO
8/27/2014 EPiServer positioned for growth as UK demand for ecommerce and digital solutions increases
8/27/2014 HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards
8/27/2014 Brocade Capital Solutions Partners with BNP Paribas Leasing Solutions To Expand its Services Throughout Europe
8/27/2014 Steria receives Tesco Supplier of Year 2014 award for IT Service and Support
8/26/2014 Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
8/26/2014 Avaya and HP to Deliver Expanded Communications Services to the Enterprise
8/26/2014 BriefYourMarket.com journeys from High Growth to ‘Hyper Growth’
8/26/2014 Mobil launches Beta Test of their new “Coverage Checker” App
8/25/2014 Consumer Protection Services Company selects inContact Cloud Solution for New Service Operation
8/22/2014 Pipeliner CRM Welcomes Sales Pros Back to School with Release of Comprehensive Sales Reference Library
8/22/2014 SET EXPO 2014 Marks The South American Launch Of Newtec Dialog®
8/21/2014 Discover Tomorrow’s Technology Today at Broadband World Forum
8/20/2014 Dometic Group Improves Customer Experience with SDL
8/19/2014 inContact Reports Record Second Quarter 2014 Financial Results
8/19/2014 ResourceFueled Signs Premium Partnership Agreement With Aspect Enterprise Solutions
8/19/2014 Flexera Software s InstallAnywhere 2014 Simplifies Multi-Platform Installation for Physical, Virtual and Cloud Environments
8/19/2014 Mobile device security - tackling the risks
8/19/2014 Stables Market Camden turns Purple with free WiFi for visitors
8/19/2014 Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
8/18/2014 Financial Services Company Leaves Premise Software Behind and Moves Contact Center Operations to the inContact Cloud
8/15/2014 Pipeliner CRM Appoints Gerald Toumayan as COO
8/15/2014 Openwave Mobility s DynaMO Receives 2014 Mobility TechZone LTE Visionary Award
8/15/2014 Tele2 Teams up with Metricell to Launch a new Mobile Quality Monitoring Service (MQMS) App
8/14/2014 Confirmit Celebrates Customer Success in Q2
8/13/2014 Information Builders and Arrow to Expand Market Reach of Self-Service Business Intelligence Solutions
8/13/2014 Searchmetrics Drives Over 200% World-Wide Growth As More Business Leaders Begin To Recognize The Value Of Search
8/13/2014 Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape
8/12/2014 Ovum Previews New Release of Nexidia Interaction Analytics 11
8/12/2014 GFT and Tech Trailblazers blazing trails to create new FinTech Trailblazers Award
8/12/2014 Kroll Ontrack announces new version of its proprietary Remote Data Recovery service
8/12/2014 Centrix Software Chooses Microsoft Azure to Host Cloud-based Usage Analytics Solution
8/12/2014 BT Wholesale And Avaya Come Together To Launch Cloud Solutions To The Channel
8/12/2014 Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
8/11/2014 CloudXtream From RGB Networks Named Finalist In CSI Awards 2014
8/8/2014 Pipeliner CRM Updates Product with 40+ New Features to Address Explosive CRM Market Growth
8/8/2014 Wick Hill appoints German branch director to main Group board
8/7/2014 Transactis wins Management Today award for work that could save HMRC billions of pounds
8/7/2014 ExaGrid Systems Named a Visionary in Magic Quadrant for Deduplication Backup Target Appliances
8/7/2014 SPIE Group buys “Scotshield Fire and Security” and enters Security Market in the UK
8/7/2014 London – 7 August 2014 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave cloud services company, has today announced that it has successfully achieved certification f
8/7/2014 Portal announces UK partnership with SugarCRM
8/6/2014 Stokke Strengthens Global Approach with Computop and Demandware
8/6/2014 Schneider Electric Signs Groundbreaking Premium Partnership Agreement With Aspect Enterprise Solutions
8/6/2014 Criteo Reports Record Results for the Second Quarter 2014 and Increases Full-Year 2014 Guidance
8/6/2014 De Vere Venues Selects SalesMethods to Support Revenue Growth Goals
8/5/2014 SecureData enhances capability and builds on its Intellectual Property through investment in Paterva
8/5/2014 CMS Hasche Sigle uses ABBYY PDF Transformer+ to archive searchable PDF documents in Microsoft SharePoint
8/5/2014 Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
8/5/2014 Cyber-Duck Helps to Demystify User Experience (UX) Industry Jargon with Glossary App
8/4/2014 RapidMiner and CRMT Partner to Bring Advanced Analytics to The Adriatic Market
8/4/2014 Wick Hill Now Shipping A10 Networks Web Application Firewall, With ICSA Labs Certification
8/4/2014 IDG Connect Research Shows 75% of IT Professionals Surveyed Report Being Bullied at Work
8/1/2014 ETL Systems Doubles Size of its UK Headquarters and Announces Plans to Create 25 Jobs by 2016
7/31/2014 Information Builders Named a Visionary in the Gartner Magic Quadrant for Data Integration Tools
7/31/2014 Aspect Enterprise Solutions Launches Game-Changing Partner Program On The Back Of AESthetics Technology Project
7/31/2014 Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched
7/31/2014 SpeechStorm releases Jackson - IVR framework with greater Multilingual, mobile and testing functionality
7/31/2014 Jordan Koene Appointed By Searchmetrics As Evangelist
7/31/2014 Olive Communications Website Ranked #1 In 900 Firm Global Technology And Telecoms Evaluation
7/30/2014 eGain to acquire Exony to add contact center management and voice analytics
7/30/2014 Avere Selected by Inova for Access to the World’s Largest Genome Sequence Database
7/30/2014 European Operators could Save Millions with Better Mobile Payments Compliance Management
7/30/2014 G4S Technology and ENTERTECH SYSTEMS Partner to Provide UK Enterprise-level Integrated Biometric Security Solutions with Suprema Technology
7/29/2014 2014 Satmetrix EMEA Customer Experience Conference advances your career with real-world experience and thought leadership
7/29/2014 European IT & Software Excellence Awards 2015 announced
7/29/2014 Flexera Software s AdminStudio Suite 2014 Addresses Security & Reliability Concerns for Mobile Application Management
7/29/2014 Polish healthcare industry to benefit from specialist health data management solution
7/29/2014 Six Best Practices to Assure PCI Compliance
7/28/2014 Etherios Achieves Salesforce Fullforce Master Program Certification for Salesforce1 Service Cloud
7/28/2014 Xytron warns of DIY data recovery, opening hard drives in non clean room conditions
7/28/2014 ORC Turns to SpeechStorm for Phone-based IVR Survey Solution
7/28/2014 Tquila Hires Public Sector Expert To Help Deliver Industry-Specific Technology Solutions
7/28/2014 LitWorks and Espion Introduce eDisclosure and Litigation Support Training Programme in the UK
7/28/2014 Lumesse weathers the storm with cloud technology from NewVoiceMedia
7/25/2014 New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
7/24/2014 Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”
7/24/2014 telent boosts cyber security with major investment in CNS Group
7/24/2014 ULINE DISTRIBUTES ACCURATE DATA AND IMPROVES PRODUCT ONBOARDING WITH STIBO SYSTEMS MDM
7/24/2014 European Leaders appoints former Google global director to lead talent development team
7/24/2014 Criteo unlocks global revenue potential for digital marketers in more than 130 markets
7/24/2014 Demand Revs Up Avaya Fast-Track to the Cloud Initiative
7/24/2014 Videocon launches new online and TV shopping channel based on Intershop
7/24/2014 Eptica accelerates growth in Q2 with largest ever quarterly revenues
7/23/2014 Confirmit Genius™ Unearths Hidden Truths in Social Media and Free-Form Content
7/23/2014 Flexiant Continues Innovation with Release of Flexiant Cloud Orchestrator V4.2
7/23/2014 SalesMethods Closes Record Fiscal Year Fueled by Customer Adoption
7/22/2014 NewVoiceMedia creates jargon buster guide for the call centre industry
7/22/2014 LANDESK Delivers Greater Freedom and Increased Productivity with New Features to its Total User Management Suite
7/22/2014 F4F signs global OEM agreement with SAP to deliver real-time supply-chain data and precision analytics to the agricultural sector
7/22/2014 NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment
7/21/2014 HH Global Wins Spot on The Sunday Times HSBC International Track 200
7/21/2014 Many Visualfiles and SolCase Users Benefiting from the Significant Enhancements Within Lexis Visualfiles 2014
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September 2014
8-10 Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

15-17 Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

15-17 Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



October 2014
7-9 Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

7-9 Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

15-16 London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

15-15 Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

21-23 Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...



November 2014
19-20 London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...



February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...



April 2015
14-15 Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...