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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
7/31/2014 Information Builders Named a Visionary in the Gartner Magic Quadrant for Data Integration Tools
7/31/2014 Aspect Enterprise Solutions Launches Game-Changing Partner Program On The Back Of AESthetics Technology Project
7/31/2014 Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched
7/31/2014 SpeechStorm releases Jackson - IVR framework with greater Multilingual, mobile and testing functionality
7/31/2014 Jordan Koene Appointed By Searchmetrics As Evangelist
7/31/2014 Olive Communications Website Ranked #1 In 900 Firm Global Technology And Telecoms Evaluation
7/30/2014 eGain to acquire Exony to add contact center management and voice analytics
7/30/2014 Avere Selected by Inova for Access to the World’s Largest Genome Sequence Database
7/30/2014 European Operators could Save Millions with Better Mobile Payments Compliance Management
7/30/2014 G4S Technology and ENTERTECH SYSTEMS Partner to Provide UK Enterprise-level Integrated Biometric Security Solutions with Suprema Technology
7/29/2014 2014 Satmetrix EMEA Customer Experience Conference advances your career with real-world experience and thought leadership
7/29/2014 European IT & Software Excellence Awards 2015 announced
7/29/2014 Flexera Software s AdminStudio Suite 2014 Addresses Security & Reliability Concerns for Mobile Application Management
7/29/2014 Polish healthcare industry to benefit from specialist health data management solution
7/29/2014 Six Best Practices to Assure PCI Compliance
7/28/2014 Etherios Achieves Salesforce Fullforce Master Program Certification for Salesforce1 Service Cloud
7/28/2014 Xytron warns of DIY data recovery, opening hard drives in non clean room conditions
7/28/2014 ORC Turns to SpeechStorm for Phone-based IVR Survey Solution
7/28/2014 Tquila Hires Public Sector Expert To Help Deliver Industry-Specific Technology Solutions
7/28/2014 LitWorks and Espion Introduce eDisclosure and Litigation Support Training Programme in the UK
7/28/2014 Lumesse weathers the storm with cloud technology from NewVoiceMedia
7/25/2014 New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
7/24/2014 Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”
7/24/2014 telent boosts cyber security with major investment in CNS Group
7/24/2014 ULINE DISTRIBUTES ACCURATE DATA AND IMPROVES PRODUCT ONBOARDING WITH STIBO SYSTEMS MDM
7/24/2014 European Leaders appoints former Google global director to lead talent development team
7/24/2014 Criteo unlocks global revenue potential for digital marketers in more than 130 markets
7/24/2014 Demand Revs Up Avaya Fast-Track to the Cloud Initiative
7/24/2014 Videocon launches new online and TV shopping channel based on Intershop
7/24/2014 Eptica accelerates growth in Q2 with largest ever quarterly revenues
7/23/2014 Confirmit Genius™ Unearths Hidden Truths in Social Media and Free-Form Content
7/23/2014 Flexiant Continues Innovation with Release of Flexiant Cloud Orchestrator V4.2
7/23/2014 SalesMethods Closes Record Fiscal Year Fueled by Customer Adoption
7/22/2014 NewVoiceMedia creates jargon buster guide for the call centre industry
7/22/2014 LANDESK Delivers Greater Freedom and Increased Productivity with New Features to its Total User Management Suite
7/22/2014 F4F signs global OEM agreement with SAP to deliver real-time supply-chain data and precision analytics to the agricultural sector
7/22/2014 NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment
7/21/2014 HH Global Wins Spot on The Sunday Times HSBC International Track 200
7/21/2014 Many Visualfiles and SolCase Users Benefiting from the Significant Enhancements Within Lexis Visualfiles 2014
7/21/2014 Gartner positions Attenda in the Challengers Quadrant of the Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, Europe
7/18/2014 Indigo 4 Systems joins EMIS Group
7/17/2014 Leading Advertising Technology Company SponsorPay Rebrands as Fyber
7/17/2014 Fonetic and Tango Networks bring mobility to voice biometrics and compliance recording for global trading floors
7/17/2014 Flexera Software Receives BMC Software Technology Alliance Program Validation for FlexNet Manager Suite Integration with Multiple BMC Solutions
7/17/2014 Global Spending on Facebook® Ads Increases More than 50% Year-on-Year According to Kenshoo Study
7/17/2014 Citicus introduces asset risk triage capability
7/16/2014 Rakuten Selects Computop Paygate for its Online Payment Processing
7/16/2014 Tesco signs contract renewal with Steria to deliver mission-critical IT services
7/16/2014 CRedit360 delivers world s first German language GRI G4-certified sustainability software solution
7/15/2014 Perforce Introduces Parallel Sync Capability to Accelerate Software Development
7/15/2014 Perforce Introduces Industry’s First Federated Versioning Capabilities
7/14/2014 Over half of UK SMBs to replace IT infrastructure in next 12 months
7/14/2014 SDL Study Reveals Channels Are Irrelevant to Consumers
7/14/2014 Automated Patch Management Saves Attenda 40 Engineering Hours a Month
7/11/2014 intelligent Print Recognition (iPR™) gathers pace
7/10/2014 Avere Systems Cracks the Code for Hybrid Cloud Storage; Raises $20 Million to Accelerate Growth
7/10/2014 IMImobile wins 3 Mobile Innovations Awards for work with Mobile by Sainsbury’s, O2 and Universal Music Group
7/10/2014 Technology alone will not drive the success of wearable devices says Beecham Research
7/10/2014 GaugeMap Brings River Data to Life for the First Time via Twitter
7/10/2014 Tquila Confirms Its Commitment To Salesforce Excellence As Two More Consultants Achieve Certified Technical Architect Award
7/9/2014 Study Shows 35.000 Contact Centers Employing 3.7 Million People in 30 European Countries in 2013
7/9/2014 Tech Trailblazers Tech Startup Index highlights social media and promotional divide between Europe and US startup culture
7/9/2014 Athlon Launches Test Tracker for Investec Test Cricket
7/9/2014 Leading Retailers Adopt Pricing Policies Consistent With The Economic Upswing
7/9/2014 Securing Your Virtual Environment
7/9/2014 NewVoiceMedia secures $50m funding to accelerate growth
7/8/2014 Ventana Research Evaluates New Release of Nexidia Interaction Analytics 11.0 as “Next Generation Customer Analytics”
7/8/2014 AdaptiveMobile Joins Intel® Network Builders Program to provide NFV-Ready Service Assurance
7/8/2014 Perforce Adds Powerful Search Capability to Its Version Management and Collaboration Platform
7/8/2014 SandSIV Publish CXM Business Case White Paper
7/8/2014 KLM sees email conversions quadruple with implementation of Webtrends Streams
7/8/2014 Free Mobile maximizes data speeds with Teclo Networks’ optimization
7/8/2014 BTFS uses data analytics to empower the workforce and drive people performance
7/7/2014 New HUBER+SUHNER products at InnoTrans 2014 are set to enable Gigabit Ethernet services in trains
7/7/2014 Altitude Software Wins Best Contact Center Technology Solution for the Social Economy Award
7/3/2014 EasyVista Increases Analyst Coverage as a Global Mid-Enterprise ITSM Vendor
7/3/2014 HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals
7/3/2014 ABBYY FlexiCapture for Mailrooms Innovative Classification for Next Generation Mailroom Automation
7/2/2014 UK retailers improving email customer service but failing to deliver on Twitter
7/1/2014 TeamUltra and Mobile Reach announce closer marketing and sales links in the UK
7/1/2014 Aspect Software Announces Collaboration with ComSys for Integration of Aspect Unified IP and Leading CRM Systems
7/1/2014 Key Partner Role for SpeechStorm in 2014 ICMI Top 50 Companies for Customer Service Program
7/1/2014 50 Years of ASC - a Success Story
7/1/2014 Secure VDI In The Age Of Botnets
7/1/2014 Datum supports its commitment to energy efficiency with ISO50001
7/1/2014 74 Per Cent of Enterprises Say Knowing What’s Happening Across the IT Estate is One of Their Biggest Challenges
6/30/2014 Cognia and Semafone partner to take secure contact center payment solutions...
6/30/2014 NewVoiceMedia CEO announced as finalist at the Investor AllStars Awards 2014
6/29/2014 Saddletree Research Previews “Revolutionary” New Release of Nexidia Interaction Analytics 11.0
6/26/2014 Altitude Software Completes a Decade in Gartner’s Magic Quadrant for Contact Center Infrastructure
6/26/2014 Companies must crack ‘social’ customer service in order to survive
6/25/2014 Genesys Cloud Contact Center Solution Selected by Red Hat to Transform Customer Experience
6/25/2014 MOXIE INTRODUCES NEW RESPONSIVE SELF-SERVICE SOLUTION
6/25/2014 Bpm’online Introduces Enterprise Social Network in the Latest Release of bpm’online CRM 7.3
6/25/2014 OpenMarket Wins Two eGaming Review Awards
6/25/2014 Property Sector Consultancy, Watts Group, Invests in Strategic Customer Relationship Management
6/25/2014 Kwintet invests in a unified communications future with Interoute
6/25/2014 Mobile technology takes direct mail personalisation to a new level
6/25/2014 Data analytics is top priority when driving firm efficiency at Sutherland Asbill & Brennan LLP
6/25/2014 Steria to provide new settlement system as part of the Electricity Market Reform (EMR) legislation
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July 2014
1-2 London - The Contact Centre Excellence Summit
July 1 - 2 in  London, UK - The Summit focuses on the key strategic elements needed to create a multi channel centre that provides your enterprise with excellent customer focus, feedback and brand projection.     Read More...

12-9 2014 Loyalty and Gamification World Championships
Round 1: July 12; Round 2: July 26; Finals: August 9.  The 2014 Loyalty and Gamification World Championships ('LoyaltyGames') is a FREE online competition for students and professionals to test and develop people's skills and understanding of Gamification and Loyalty Marketing.     Read More...

23-24 Toronto - Loyalty Canada 2014 Conference
July 23-24, 2014 in Toronto, ON -  Highly intensive, two day forum that will bring together cross-industry executives in Customer Loyalty, Loyalty Marketing, and Customer Insights and Analytics.    Read More...

28-30 San Francisco - 3rd Annual Customer Analytics & Intelligence Summit
July 28 - 30 in San Francisco, CA - Are you interested in identifying the biggest trends and challenges impacting customer analytics and the best technologies worth investing in to meet the next generation of customer needs?    Read More...



August 2014
4-5 Johannesburg - 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom
August 4-5, 2014 in Johannesburg, South Africa. The increased trend in Churn which leads to reduced profitability is more than concerning for telecom Providers.    Read More...



September 2014
8-10 Tennessee - 2nd Annual Utility Call Center Operational Excellence Conference
September 8-10 in Nashville, TN - This conference is a highly-intensive, two day forum that will focus entirely on the day-to-day demands that utility call centers face.    Read More...

15-17 Abu Dhabi - Marcus Evans: 5th Annual Customer-Centric Service Excellence 2014
15th – 17th September in Abu Dhabi - Deliver world-class customer experience conference which explores customer-centricity themes at its best.  Read More...

15-17 Atlanta - Field Service East
September 15 -17 in Westin Buckhead, Atlanta, GA -  For over a decade, Field Service has been providing senior-level service and support executives with best-practice strategies to improve service revenue and enhance customer satisfaction.    Read More...

15-17 Toronto - Next Generation Customer Experience Canada
15 September - 17 September at Metro Toronto Convention Centre, Toronto, ON - Bringing together senior level practitioners across all industries to discuss trends in customer experience culture, design, and innovation.    Read More...

24-25 NYC - Digital Customer Experience Strategies Summit
September 24th & 25th in NYC - Creating a unified and personalized customer experience across channels is pivotal to your business strategy.  Read More...



October 2014
7-9 Barcelona - 5th Annual Customer Experience Management Summit
7 – 9 October in Barcelona - The Summit will examine the effect of market turbulences and challenges on customer experience focusing on customer centricity, and working together to create a unified, reliable experience.  Read More...

7-9 Barcelona - 5th Annual Optimizing Contact Centers Summit
7 – 9 October, Barcelona - This Summit will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more.    Read More...

15-16 London - Customer Experience Management Summit
15 October  - 16 October in London, UK -  Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment    Read More...

15-15 Warsaw - Datacloud Central/Eastern Europe 2014
15th October in Warsaw, Poland - A new conference for IT Infrastructure executives in CEE markets      Read More...

21-23 Amsterdam - Broadband World Forum 2014
21-23 October in Amsterdam - One of the world’s largest telecoms, media & technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing.  Read More...



November 2014
19-20 London -- Real-Time Advertising Summit
19th & 20th November in London, UK -  ACI’s Real-Time Advertising Summit is a two day event focused on addressing key opportunities and challenges for advertisers in the rapidly evolving programmatic landscape.    Read More...



February 2015
13-14 Mumbai - The Awesome Future of Retail – Go Global
13th & 14th February 2015, Mumbai -  Asia’s single most important global platform to promote world-class retail practices.    Read More...



April 2015
14-15 Shanghai - 7th Customer Loyalty Programme & CRM China Summit 2015
14-15 April 2015, Hotel Pullman Shanghai Skyway, Shanghai, Chin - The summit will focus on the flourishing and fast developing loyalty and CRM market in China.    Read More...