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Roundtable: Best Practices in Workforce Management


Presented By: CRMXchange

Thursday, July 12, 2018 1:00 pm

Panelists: Aspect, Calabrio, Verint


About the Webcast

Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. Companies must be able to react swiftly and efficiently to the intraday management environment and 'day-of-changes' to scheduling as well as being fully prepared to meet seasonal and changing service demands according to a strategic plan. Learn best practices to adapt to the needs of today’s rapidly evolving contact center environments.


About the Presenters