Moderated By: Don Van Doren, Vanguard Communications; Panelists include - Aspect, Genesys, Siemens
Live Date: August 2012
The ways that enterprises interact with their customers and support them are becoming much more varied and more complex. While voice, self-service, and email are still the dominant methods of customer interaction, new capabilities are emerging – mobile applications, social media, text messages, customer portals, and more. Also, new techniques are emerging for identifying and connecting to the best people or information to respond rapidly to customer inquiries and requests. These new capabilities enable innovative approaches that reduce costs and build customer loyalty.
Listen to this roundtable as we discuss:
• How new technology solutions change customer interactions
• Successful applications featuring unified communications, social media, and more
• How companies decide what new capabilities they should deploy
• Benefits and challenges
• Leading practices in deploying new solutions
Join Don Van Doren and a panel of industry experts as we discuss how enterprises select, deploy, and benefit from these innovative solutions.