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Call Center Analytics: It's not what you know, it's how you use the information

Analytics vs. Reporting: What's the Difference?

Fully Integrated Speech Analysis Gives Contact Centers the Power to Increase Customer Retention

GREAT DEBATE

Breakthroughs in Analyzing Performance

Co-Hosted by ACCE

Moderated by Sheryl Kingstone, Program Manager, Customer Centric Strategies, Yankee Group

Participating Companies Include: Syntora, Sigma Dynamics, Verint Systems, Witness Systems

Date: August 18th, 11:30am – 12:30pm Eastern

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Please let us know if you would like further information from any of the participating vendors. Sigma Dynamics Syntora Witness Systems Inc. (now a Verint Systems company) Verint® Witness Actionable Solutions™ Yankee Group

An Analytical Approach to Workforce Management

Analytical CRM

Customer Experience Analytics

Fundamentals of Business Performance Management

Achieving Balance in Contact Center Performance: The Benefits of Agent Performance Optimization Suites

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