Participating Companies:
Serge Hyppolite, Director, Unified IP Product Line, Aspect;
Vickie McGovern, Director Unified Communications, Solutions Marketing, Cisco;
Steve Kowarsky, Executive Vice President, CosmoCom;
Paul Demopoulos Manager, Global Product Marketing, Siemens;
Gail McWhorter, Systems Architect, Nortel;
Allan Mendelsohn, Senior Manager, Unified Communications Product Marketing, Avaya
Date: November 20th, from 1pm-2:15pm Eastern
You’re hearing a lot about Unified Communications (UC) these days. It describes how all kinds of communications capabilities are being integrated to work more effectively with each other and in some cases merged directly into business processes. Over the past 18 months, many vendors have been realigning their product lines and altering capabilities to bring this new functionality into the marketplace.
Contact centers have done a good job at integrating communications and business processes. They have had to. So, does UC offer anything to contact centers that isn’t already there? How will UC enhance the contact center capabilities? This important webcast will explore these issues with the leading suppliers of contact center solutions. Here are some of the issues that we will discuss:
What contact center opportunities do you see for UC for end users?
What are your plans for UC?
How do you see this impacting your contact center offerings?
How will UC impact multichannel functionality?
Any early deployments or case studies?
What is the business case for UC?
Vanguard is an independent consulting company well-known for its focus in contact centers. They are now concentrating on how UC will impact businesses.