Siemens Enterprise Communications

Siemens’ OpenScape Contact Center suite of products and services can help your company increase first contact resolution, improve customer satisfaction and ROI while increasing customer revenue and retention. You can have immediate impact on your contact center efficiency with Siemens integrated Presence and Collaboration tools, patented predictive dialing, industry-leading IVR and Speech-enabled Voice Portal, ACD, call monitoring and reporting tools with the ability to make real-time adjustments to routing, queuing, outbound campaigns and skill-setting parameters.

SER Solutions, Inc. became part of Siemens Enterprise Communications in a joint venture arrangement with Siemens AG and The Gores Group, effective October 1, 2008. The SER portfolio of outbound solutions for contact centers in the collections, teleservices, banking, fund raising, polling and surveys industries are now available in the OpenScape Contact Center portfolio.

Company Profile

Siemens’ OpenScape Contact Center solutions can make an enormous difference to the way you do business. We can improve the way you communicate with your customers and help you retain, grow, and increase loyalty with tailored CRM strategies and solutions designed especially for the contact center environment. We can help increase the productivity of your workforce, improve business processes, manage information easily and ensure you achieve maximum value from your investment.

Our Contact Center portfolio is a suite of solutions to suit every type and size of organization and range of customer experiences. From customer service to collections, OpenScape Contact Center is a set of integrated packaged software applications covering multi-channel inbound, outbound and IVR that improve the effectiveness and efficiency of a company's contact center operations and enable you to:

  • Improve First Contact Resolution
  • Increase customer satisfaction
  • Boost customer loyalty and retention
  • Enhance agent and contact center productivity
  • Achieve unparalleled business flexibility
Our unified communications solutions offer new approaches to customer service delivery by opening the door to workflow process improvement and flexible deployment models. With its’ OpenScape Contact Center portfolio, Siemens Enterprise Communications is helping companies rethink how the contact center solution fits into the broader enterprise.

OpenScale Professional Services

Whether your company needs a network readiness assessment for VoIP, Unified Communications, CEBP or a custom contact center application, OpenScale Professional Services can help. Siemens OpenScale services approaches our customers’ needs through five distinct stages, Evaluate, Design, Implement, Operate and Improve, to maximize the value received from our offerings. Not only do we simplify initial implementation and deployment, with our OpenScale Professional and Managed Services, we also safeguard financial investment by enabling further expansion and integration of future capabilities.

Siemens has a wealth of experience in contact center technology and CRM integration. This makes us ideal partner to tailor make a solution to meet your particular needs. For more information visit our site at www.siemens-enterprise.com

For more information about Siemens Contact Center Solutions, please submit the following form or contact us:
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Case Studies:

  • City of Minneapolis, HiPath® solution and service portfolio, facilitate the city’s 5,500 employees’ efforts to more effectively manage an increasing 311 call volume.
  • Evangelical Christian Credit Union, The new Siemens system has provided ECCU with expansion capacity while delivering reliable communications to ECCU’s 280 employees.
  • Wagner Equipment, Co., Siemens open IP-based communications solution and HiPath® ProCenter® contact center offerings help heavy equipment distributor customers move more dirt.

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