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Tech Showcase - When Agents and Supervisors Collaborate in the Cloud - CXone WFO

NICE Systems

Presented By: NICE Systems



Live Date: January 9, 2018. PLEASE SIGN IN FOR RECORDING.

Presented By: Lauren Maschio, Solution Marketing Manager, NICE and Amir Cohen, Product Marketing Manager, NICE

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About the Webcast

Follow a day in the life of a contact center supervisor and agent and learn how easy it is to collaborate in the cloud with CXone WFO. In this webcast, NICE will share an impressive demo and show you first-hand how a supervisor can interact and engage with agents using automated and intuitive tools.
 

About the Presenters

Lauren Maschio, Solution Marketing Manager, NICE

Lauren Maschio has provided marketing leadership in the contact center and the enterprise software industry for over 20 years. As a Product Marketing Manager, Lauren is responsible for strategic initiatives, thought leadership and sales enablement for the NICE WFO solution suite globally. Prior to NICE Systems, Lauren has held senior level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel) and CrossComm. Lauren holds a BS in Marketing from Babson College and a MBA from Northeastern University.

Amir Cohen, Product Marketing Manager, NICE

 Amir Cohen has been managing and creating WFO products for contact center for over 10 years. As a Product Manager, Amir is responsible for conceiving and leading new product initiatives. Amir has been managing NICE on- premise solutions and now focusing on WFO cloud based solutions, bringing a new set of features and an enhanced user experience. He has held different positions within NICE including Support Manager,  Sales Configuration Expert and Product Manager. Amir Holds a BA in Social science from the Hebrew University.