Self-Service in Your Hands - Why Wait for Your Contact Center Needs
Presented by Joe Bell, Director of Client Services, IntelePeer
Live Date: October 27, 2016. SIGN IN TO LISTEN TO THE RECORDING.
About the Webcast
Customers have more voice...and more choice than ever before. They want to communicate anytime, through any channel. These changes have made providing the best experience absolutely business-critical. Companies must be nimble enough to keep up with customer demands and changing dynamics. This requires a partner who puts self-service into your hands, removing the wait for application changes and providing you with the control to deliver the best customer experience.
Listen to this webcast as we demonstrate how you can take control through:
• Self-service call routing
• Creating your own IVR
• Real-time monitoring
• Managing after hour customers
About the Presenters
Joseph Bell, Director of Client Services, IntelePeer
Joe is a contact center industry expert with over 10 years of experience. He brings technical, account management and engineering knowledge as well as a focus on delivering the best customer service to IntelePeer customers.