How Will You Bridge the Mobile App Gap?
With more than one billion smartphones anticipated to be in use by 2013, it’s time for contact center managers to figure out how to leverage the capabilities while managing the challenges presented by a mobile handset that can do just about anything that can be done on a desktop computer. The smartphone tsunami, or mobile customer relationship management (CRM) convergence, calls for smart, sophisticated contact center solutions. What’s your mobile strategy?
This online resource will help you:
•Evaluate current mobile strategy and how it fits in with customer service
•Identify the effectiveness of your mobile app as it relates to Customer Care
•Bridge the gap between mobile communication and contact center communication
•Improve business processes through technology
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