Moderated By: John Joseph, Vice President, Corporate Marketing, Envox Worldwide
Date: On Demand - Available March 6th
Whether you call a bank, airline, utility, or just about any other type of company these days, it’s apparent that speech recognition is becoming a mainstream feature of IVR systems. This technology is paying off handsomely for many companies and government organizations. But, as with anything, speech recognition may not be a good choice for every organization.
So, what are the benefits, and just as importantly, the limitations of speech recognition? And what applications are best suited for speech? How do you come up with hard numbers that quantify its potential value for your organization? Building a business case for adding speech recognition technology requires you to evaluate your customer service operation one application at a time.
Join us for this webcast to learn how to:
- Calculate the return on investment for a speech-enabled IVR.
- Quantify the soft benefits of speech-enabled IVR and its impact on customer loyalty and branding.
- Identify which applications should be the first (or maybe the only) applications you speech-enable.
- Determine whether speech recognition is a “nice to have” or a “must have” for your customer service organization.
- Evaluate whether the latest speech recognition technologies, such as natural language, are worth the extra investment and whether they will make a noticeable improvement in your customer satisfaction.
About the Presenter:
John Joseph has been involved with development of speech recognition technologies and solutions since 1995. He was involved in the development of some of the first commercially available products that offered natural language capabilities.