Presented By: Ric Kosiba, President, Bay Bridge Decision Technology
On Demand: Live Date: April 2008
Gluttons for punishment, we contact center folks always seem to find ways to make our jobs more complex and difficult! The latest round of complexities include integrating our contact centers to be “full service” phone and email and chat and back office centers. How in the world do we plan for this? In this session we discuss the issues associated with full service centers as well as methods for planning in this more complex business setting.
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