Presented By: Ric Kosiba, Ph.D. President and Co-Founder of Bay Bridge Decision Technologies
On Demand - Live Date: July 2009

We should call 2009 “The Year of the What-If”.  If ever there was a time when alternative planning scenarios were being analyzed and reanalyzed, it is now.  During times of significant business change, it is vital that these questions be answered accurately. In this webinar, we will discuss:-- Some of the most common what-if questions being asked today--Areas to keep in mind when performing what-if analyses--Benefits of getting what ifs answered correctly--Analytic technologies necessary for answering these critical what-if questions

Ric Kosiba  leads the development of the company’s simulation and optimization technologies and is an expert in the field of call center management and modeling, collections and call center strategy optimization, and the optimization of large-scale operational processes.

Bay Bridge Decision Technologies is a supplier of innovative decision support software, custom software development services, and analytic consulting to the contact center industry. They excel at improving their Clients’ contact center performance through the use of their  sophisticated analytic solutions to critical strategic and tactical contact center management problems.

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