Presented By: Donald Greco, Director of Contact Center Solutions for Siemens Enterprise Communications 

 On Demand Date: June 2012 

If your company is like most, you have realized there is no such thing as a ‘simple call.’  Not only are you dealing with customers contacting you from multiple channels, you also have to incorporate ever changing legislation and the new social customer.  Listen to this webcast to discover how leading businesses are navigating today’s complex customer engagement landscape efficiently and cost-effectively. You will hear a series of real world case studies that illustrate how customers are able to affordably solve some of today’s most challenging contact center dilemmas, including: 

• How and when to use outbound calling to deliver welcome value to customers 

• Best practices in blending inbound and outbound campaigns efficiently 

• Proven methods to overcome customer concerns about secure financial transactions on agent-assisted calls 

• What you need to know about navigating new legislation regarding privacy and unauthorized contact 

There is also a discussion of the use of premise, cloud, hybrid and agency resources to make richer customer engagement feasible for your business.  

About the Speaker:

Don Greco, Director, Customer Interaction Practice, Siemens Enterprise Communications North America

For over 30 years, Don has been a leader in engineering, technical sales and solutions management with Siemens Enterprise Communications. He currently leads the Customer Interaction Solutions practice and is often a feature speaker at national events in the contact center space. Don is a recipient of the Siemens’ TOP + award for excellence for his leadership and innovation in creating and delivering advanced customer solutions.