Facebook Messenger - The Most Disruptive Customer Support Channel Ever
Presented By: 7
On Demand Date: December 2015
Presented by Deepak Kumar Vice President, Business Development 7; and Bryan Hurran, Facebook
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Customers worldwide are now using Facebook Messenger to access a range of customer support directly with enterprises across multiple industries. As this vibrant channel of 700 million active Messenger users opens up, will you be ready?
The question is, “How do you engage customers directly from within their most preferred and popular channel, Facebook Messenger?” Discover the answer on this December 3rd webinar with Facebook Messenger and 7. We will explain how you can deliver a rich and personal way to connect with your customers where you can:
•Integrate the reach, ease and high engagement of Facebook Messenger into your online channel today.
•Reduce customer contacts to other channels (chat/ voice) while increasing customer satisfaction.
•Deliver unique, personal and cost-effective customer experiences to your customers with 7 and Facebook.
About the Speakers:
Deepak Kumar, VP Business Development, leading strategic partnerships for 7
Deepak has been with the company for 10 years in roles spanning professional services, account management and product management. Has extensive experience in customer support, product development spanning 15 years working with large enterprise clients in retail, telco and financial services verticals.
messenger: Bryan leads Messenger partnerships at Facebook. During his time at Facebook he has also lead Facebook's internet.org, content licensing, and Video platform partnerships efforts. Bryan has over 15 years working in the messaging space; previously leading strategy for BlackBerry Messenger, and launching BlackBerry's first consumer email offering.
internet.org: Bryan Hurren is a Strategic Partnerships Manager at Facebook / internet.org. He is responsible for Global Publisher and Civil Society relationships for the internet.org Free Basic Services program. Prior to Facebook, Bryan was a co-founder of SlingRide and Livemocha, and spent 10 years in various product management leadership roles at BlackBerry.