Moderated By: Don Van Doren is Principal of UniComm Consulting
Participants Include: Serge Hypollite, Director, Interaction Product Management, Aspect Software; Ross Daniels, Director of Unified Communications Solutions Marketing,Cisco; Tara Mahoney, Nortel Communications Enabled Business Solutions Portfolio Leader; Chris McGugan, Vice President Contact Center Solutions and Product Marketing, Avaya; and Brad Herrington, Manager, Solutions Marketing, Interactive Intelligence
On Demand - Live Date: April 2009
Traditionally, contact centers tend to remain isolated from other parts of the enterprise and often take a conservative approach. But with new capabilities and more experience, there is much more interest in understanding how contact centers can take advantage of unified communications.
This webinar explores these new capabilities, find out how enterprises are taking advantage of them, and what is coming on the horizon. Hear Don Van Doren as he moderates a panel of vendors to discuss the opportunities and the challenges of incorporating UC concepts into our centers. What works? What doesn’t? We’ll discuss the theory, but also look at examples of successes and failures.