CHAT IS DEAD - The new horizon of Unified Digital Communications
Presented By: 7
Presented by Reagan Miller, Vice President, Chat Agent Operations, and Graham Knowles, Enterprise Solutions Architect, 7
Live Date: November 10, 2016. SIGN IN TO LISTEN TO THE RECORDING.
About the Presenters
Reagan Miller, Vice President Chat Agent Operations, 7
Reagan has 25 years in Contact Center industry. Prior to joining 7 he held strategic roles at West Corporation and Aegis Communications Group. During his 10 year tenure at 7, he has worked on the development of the Chat program management and operations functions which currently deploys over 5000 sales, service and technical support agents across several verticals. He has extensive experience managing large P&Ls across multiple sites, geos and client sectors.
Graham Knowles, Enterprise Solutions Architect, 7
Graham has spent a career designing digital customer experiences. After a decade at top technology companies like Salesforce and Oracle, Graham has established himself as a thought leader on how to deliver the promise of effortless customer experience to create customer service-led brand promoters.