Presented By: Diane Martin, Director Technology Services, and Phil Adamescu, Manager Technical Solutions, Nationwide Financial Services; and Hovav Lapidot, VP Product Marketing, eglue Business Technologies
On Demand: Live Date:August 2008
Customer retention has become a cornerstone of effective revenue generation. During times of economic uncertainty, companies are actively searching for ways to retain their customers’ assets but at the same time are forced to improve operational efficiency. Find out from industry leader, Nationwide Financial Services, how a real-time customer interaction management solution has helped them enhance assets retention while achieving operational efficiency goals. They will share their strategy, actions, technology deployed and outcomes so that you too can see the same success.