Presented By: Donna Fluss, founder and President, DMG Consulting, and Jeff Weil, Vice President, Services, Empirix
On Demand - Live Date: October 2008
If disaster strikes tomorrow, is your contact center ready to respond?
According to a recent benchmark study conducted by DMG Consulting and sponsored by Empirix:
- Only 36.7% of companies are confident that they can survive a disaster without seriously impacting their customers
- An amazing 20% of contact centers do not even have a disaster recovery or business continuity plan
- Even more worrisome, 60.2% of companies do not even test their core servicing infrastructure
This lack of preparedness is putting enterprises at risk. While an “act of God” may be unavoidable, a company can and should control its response. In this webinar we present the findings of the study and discuss:
- The approaches used by contact centers of all sizes to avoid and cope with disasters
- Best practices to minimize the chances of having a major service disruption in the contact center
- Tactics for mitigating the impact of disasters on customers
- How to transition to being a disaster recovery leader, well-prepared for any eventuality
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