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Key Considerations for Selecting the Right Chatbot for Enterprise Customer Service


Presented By: Nuance

October 3, 2017 at 11AM ET/8AM PT

Presented by: Nuance and guest Daniel Hong, VP Research Director, Application Development and Delivery Professionals, Forrester Research


About the Webcast

Advancements in AI, machine learning and conversational technologies, coupled with consumers’ desire to self-serve is fueling widespread adoption of enterprise-ready chatbots for customer service. 

The difference between rudimentary chatbots and enterprise-ready chatbots that work seamlessly with live agents to deliver fast, easy outcomes is like night and day.  With customer loyalty and revenue at stake, selecting the right solution for your organization can make or break your customer service success. 

Join Nuance and guest Daniel Hong, VP, Research Director, Forrester Research, for “Key Considerations for Selecting the Right Chatbot for Enterprise Customer Service"  where you'll learn:

  • How virtual assistants enable easy, effortless customer self-service and drastically reduce your cost-to-serve
  • How to differentiate between rudimentary chatbots and those that are enterprise-grade 
  • How pairing enterprise-ready chatbots with live agents enables rapid deployment and accelerates ROI  

Don’t miss out on these valuable insights – register today! All attendees will receive a complimentary copy of Forrester Research’s “The Top 10 Chatbots for Enterprise Customer Service” report.   

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About the Presenters

Daniel Hong, VP, Research Director serving Application Development and Delivery Professionals, Forrester Research

Daniel leads a team that focuses on digital transformation in customer engagement and collaboration for service and sales. His research explores how predictive analytics, decisioning, and conversational AI impact automation and agent-assisted interactions in the contact center. Daniel helps Forrester clients create channel strategies that leverage context, prediction, natural language, and orchestration to drive differentiated customer service experiences and business outcomes.


Josephine Fouarge, Sr. Product Marketing Manager, Nuance Enterprise Division

Josefine Fouarge is Sr. Product Marketing Manager in the Nuance Enterprise Division, focusing on automated and human assisted engagements in digital channels.