Presented By: Steve Graff, Autonomy etalk VP Technology
Date: On Demand - July 2007
The Payment Card Industry (PCI) Data Security Standards were formed to protect personal and financial data that is stored, processed, or transmitted via credit or debit cards. The PCI standards apply to all payment channels, including retail, mail and telephone order, and e-commerce. As these PCI standards directly affect the call recording industry, many companies have become concerned with the level of security provided through their call and desktop recording products. Not only does non-compliance result in fines and restrictions, but can also damage the relationships businesses have with their partners and customers.
Many PCI standards can be addressed through voice and screen encryption processes, but simply encrypting this data does not ensure customer data is secure. Organizations must also be able to overcome several challenges when protecting customer data, including:
• Masking and unmasking data • Creating permissions and roles • Sharing and limiting access to customer information
In this webcast, we address the security requirements contact centers should look for in recording software, and offer guidelines for implementing PCI-regulated security features.