Presented By: Joe Outlaw, Frost & Sullivan; Keith Ward,  PSS Inc.
Date: February 25th, 2:00 - 3:00 PM Eastern

Contact center managers face many challenges, not the least of which is keeping their centers running as effectively and efficiently as possible.  This challenge is all about striking the balance between leveraging the best new applications for IVR/CTI/PBX and getting more value from your existing infrastructure – all while maintaining stable contact center operations.  

This live 60 minute complimentary eBroadcast will provide insights into prioritizing new voice applications for adoption, getting the most out of what you already have, and managing these projects to minimize costs and risks.

During this eBroadcast, attendees will learn:

Top trends in voice-enabled technologies and which deliver the most value and fastest impact
Tips for determining if (and when) new IVR or CTI applications are necessary
The most effective strategies for extending existing contact center investments
 
 
Join industry experts from Frost & Sullivan and Product Support Solutions (PSS) as they discuss the most effective strategies for leveraging investments in voice technologies/applications in the contact centers.