Your Contact Center in 2020 - What You Need to Know Now
Live Date: September 15, 2016. PLEASE SIGN IN TO LISTEN TO THE RECORDING.
Presented by Leslie Joseph and Reagan Miller, 7
About the Presenters
Reagan Miller, Vice President Chat Agent Operations, 7
Reagan has 25 years in Contact Center industry. Prior to joining 7 he held strategic roles at West Corporation and Aegis Communications Group. During his 10 year tenure at 7, he has worked on the development of the Chat program management and operations functions which currently deploys over 5000 sales, service and technical support agents across several verticals. He has extensive experience managing large P&Ls across multiple sites, geos and client sectors.
Leslie Joseph, Senior Director, Product Marketing, 7
Leslie has 14 years of experience in marketing enterprise software products and services. He has worked in the consumer experience space with brands that have been at the forefront of digital customer engagement and user experience design. As Senior Director, Product Marketing at 7 Leslie leads product strategy and go-to-market for 7's products and solutions that empower assisted consumer experiences. Leslie's prior experience includes stints at Sapient, Infosys and Wipro.