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What is the Future of Customer Service?

Verint® Systems

Presented By: Verint® Systems



Live Date: September 14, 2017. PLEASE SIGN IN FOR RECORDING.

Kelly Koelliker, Director, Global Solutions Marketing, Verint

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About the Webcast

As technology continues to make our everyday lives easier, how can these improvements translate into benefits for your customer service organization? 

Whether it's chatbots, voice recognition, the internet of things or the cloud, the future of customer service is bright. On this webcast, you’ll learn about new trends that will guide customer service advances in the coming years. Join this webinar to learn: 

  • How the lines between self and assisted service can be blurred with bots
  • How employees and their personal touch is increasingly important as self-service grows
  • How to get started with some of these new technology trends 

 

About the Presenters

Kelly Koelliker, Director, Global Solutions Marketing, Verint

Kelly is responsible for the messaging and positioning of Verint Engagement Management solutions. She came to Verint from KANA® Software, where she held positions in both sales and marketing. Kelly has 15 years experience in the customer service industry, with specific focus on knowledge management, natural language search, and CRM.