Presented By: Donna Fluss, president of DMG Consulting, and Marsha Calfee, Sr. Marketing Manager, Genesys, Informiam Product Line
Date: On Demand - Live Date April 2008
Find out how the benefits of real-time performance management will go beyond your contact center to positively impact your sales, marketing and customer service organizations. Learn how proactive performance management produces both immediate results for your contact center and longer-term improvements in customer loyalty and retention, revenue growth, and, ultimately, profits—all because real-time data allow you to react “in the moment” for the greatest possible business impact across the entire enterprise. See how you can make real-time performance management benefit your entire enterprise.
This Webcast will cover: --Best practices for real-time performance management planning and deployment -- The difference between historical and real-time data, and how to ensure that your real-time data are actionable -- Case study findings from a worldwide telecommunications leader’s use of real-time performance management
Join industry analyst Donna Fluss, president of DMG Consulting, and Marsha Calfee from Genesys to learn more about how real-time performance management can benefit your enterprise. Attendees will receive the new article written by Donna Fluss, Enterprise Benefits of Real-Time Contact Center Performance.
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