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Personalized Self-Service in the Healthcare Sector


Presented By: Jacada

Tuesday, April 12 at 1 PM EST

Presented by Charlotte Davies and Clay Davis, Jacada


About the Webcast

Successful self-service for health plan members improves call deflection and empowers the customer with a positive experience.

Self-service drives cost reduction, but it can do so much more. Self-service should be member centric – personalized and intelligently blended with assisted service where needed. Such an experience has a higher success rate which helps reduce costs.

On Tuesday, April 12 at 1 PM EST join Charlotte Davies, ex Ovum Healthcare Analyst, and Jacada for a webinar discussing leading trends and technologies supporting the importance of delivering a personalized self-service experience for members and providers in the healthcare sector.

Key Discussion Points:
• How to quickly offer a personalized and connected experience to your members
• How to seamlessly blend self-service with agent assisted service across the digital channels
• How personalization can work in engaging the entire membership community from Millennials to Seniors

About the Presenters

Charlotte Davies, Analyst and Healthcare Technology Consultant

Previously, Charlotte led Ovum's health technology practice.

Clay Davis, Healthcare Customer Solutions Executive, Jacada