Presented By: Jim Jenkins, CEO – IQ Services
Date: On Demand October 11th
Communications and Contact Centers. It is all about the “customer experience”. Whether you’re an owner, an integrator or a vendor, knowing your customers are having the right experience is critical to achieving your business objectives. Comprehensive, cost effective testing focused on the end user experience is a must when installing and maintaining today’s communication and contact center business solutions. This Webcast is about voice testing and how it can be accomplished to insure your business solutions work as designed and continue to work as they are tuned and your infrastructure is changed.
Register for this Webcast to learn:
· What you can do during the planning process to most cost effectively manage your risk when implementing contact center and enterprise business solutions.
· About practices and tools that make it practical to perform regression testing whenever you are concerned about changes you have made or are considering.
· About techniques that will allow you to determine how the level of traffic might impact your customer’s experience related to functionality and voice quality.
· About tools and practices that result in excellent as built documentation at the same time that you are verifying performance and customer experience.
· About tools and practices that facilitate problem identification and resolution before and after putting a business solution into production.
· Learn about tools and practices that reduce schedule risks and speed up customer acceptance.