Presented By: Mike Ahnemann, Principal Voice User Interface (VUI) Designer at Angel.com
On Demand: Live Date - March 2010
"How can we design an IVR system that our customers will actually use?" Providers of speech-enabled IVR systems are asked this question on a daily basis. Some joke that they even hear IVR systems in their sleep! Well-developed, intuitive, user-friendly IVR systems may be the exception rather than the norm, but that doesn’t have to be the case for your company. Technology exists to build IVR systems that are fast, easy to deploy, and make the end user’s call experience accurate and enjoyable. Additionally, integrations with CRM systems and other backend databases allows for a much more streamlined, automated and personalized approach whether in an IVR or Contact Center solution.
Mike Ahnemann, 10-year veteran of speech-recognition application design and the Principal VUI Designer at Angel.com. He will provide best practices and practical considerations every business should ask as they design and build a voice application.
Mike Ahnemann, Principal Voice User Interface (VUI) Designer at Angel.com, has been designing speech recognition applications for over 10 years. He has worked on some of the largest speech deployments in the industry for customers in banking, telecommunications, travel, health care, and even in-car telematics. Mike is focused on creating the best possible caller experience for every Angel.com application, in order to deliver solutions that will delight callers while addressing the business needs of our customers. Working in a hosted speech environment, Mike constantly looks for ways to take advantage of the fast time to market, low entry cost, and always evolving technology to design unique solutions that solve real-world problems.
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