Presented By: Erich Dietz, Director of Retail Sales, Mindshare Technologies
On Demand - Live Date August 21 2007
Many companies run surveys and solicit feedback, but data are not channeled to front-line managers in an actionable or timely manner. If utilized properly, automated customer survey systems can be a powerful tool to improve agent performance. Next-generation hosted survey solutions allow companies to quickly deploy cost-effective feedback programs and realize the benefits of responding to the voice of the customer.
In this webinar you will learn how to:
• Design action-oriented customer surveys.
• Use customer feedback to drive front-line consistency and accuracy in real time.
• Recover more customers using automated surveys.
• Turn customer information into objective measurement for rewarding managers.
Erich is Director of Retail Sales for Mindshare Technologies. He is responsible for providing solutions for Mindshare’s retail and call center clients. He has deployed successful customer feedback solutions for many of today’s most highly recognized brands, including Alltel Wireless, Greyhound, Comcast, Bose, and Capital One. Prior to Mindshare, Erich spent five years as a Senior Operations and Strategy Consultant with several global consulting firms.