Presented By: Erich Dietz, Mindshare
On Demand: Live date: July 15th
In tough economic times, leading organizations must focus on solidifying customer relationships and investing in customer intelligence to position themselves ahead of their competition for both the current economy and for when the dark clouds lift.
 | During this session we will review strategies for:- Using customer feedback to increase customer retention
- Best ways for capturing & integrating feedback across all enterprise touch points
- Learn how to empower front line managers with real-time intelligence
During this webcast you will learn to deploy a single solution that will consolidate feedback across the enterprise. |
First 50 attendees receive “Delivering and Measuring Customer Service” by Richard Hanks.