Hosted By:Don Van Doren, Principal of UniComm Consulting. Participants Include: Mark Lepko, President, North America, Altitude Software; Tony Fassette,Director Business Development SAP BCM in the Americas, George Despinic, Senior Global Marketing Manager, Contact Center Solutions, Siemens
On Demand: Live Date December 2009
Contact centers have been working on multichannel capabilities for a number of years. Many enterprises augment traditional voice channels by interacting with customers through email and webchat sessions today. But the explosion of social networking and the rise of more unified and integrated communications capabilities mean that companies must devise new approaches to meeting customer needs. Key issues and current trends in multichannel customer contact are discussed in this debate led by Don Van Doren, president of Vanguard Communications and principal of UniComm Consulting,