Presented By: Rebecca Wise Girson, Solutions Engineering Manager, NICE’s IEX Workforce Management Group
On Demand - Live Date: June 2009
Contact centers around the globe are launching at-home-agent programs. If you think this type of initiative may not be right for you in the short term --- this informative webcast will change your mind!
In one hour you will learn:
--Key benefits an at-home agent program can provide your organization
--The positive impact of allowing agents to work from home – it’s greater than you think
--Insights into the practices of contact centers who have already deployed at-home-agent programs
--Process to put into place to manage your at-home agents
--How managing your agents is simple when the right tools and processes are in place
Why reinvent the wheel? There’s a lot that can be learned from contact centers who utilize at-home-agents today. Join this webcast and learn tips and techniques to get started.
About the Presenter
Rebecca Wise Girson, who manages the Solutions Engineering department for NICE’s IEX Workforce Management Group, will be leading this webinar. Rebecca has 19 years of contact center industry expertise and has formerly led workforce management departments for both Convergys and AT&T Universal Card Services.
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