There are many reasons why the Payment Card Industry (PCI) Data Security Standard (DSS) is important. Today, organizations are finding it hard to comply with the PCI directive as it can sometime be complicated to follow. However, they have little choice.  According to Gartner, "Companies should not wait to become PCI compliant if they accept, transmit or process payment cards. Sooner or later, the fraudsters or the card companies will catch up with them".  So what can you do to secure yourself and gain peace of mind ? In this session we discussed PCI, how it affects recording solutions, and what you can do to help ensure that your contact center operates in compliance with the PCI DSS.

About the Presenter: 

David Geffen is Director of Product Marketing at NICE’s Enterprise Systems and Recording division. He is responsible for managing the product marketing activities for NICE’s recording and SMB solutions. Mr. Geffen joined NICE in 2005 and has over 10 years of experience in the telecommunications market. Prior to his role as Solutions Marketing Manager, he held various positions at NICE in R&D and product management. Mr. Geffen holds a BSc in Computer Sciences and Economics from Bar-Ilan University.

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