Presented By: Aviad Abiri, VP Global Solutions, Design and Delivery, NICE Systems
On Demand - Live Date : April 2009

The collections operation is critical for maintaining the flow of cash necessary to run a business. In today’s tough economic environment strong collections performance is even more critical – and more challenging to accomplish. The technology of interaction analytics enables companies to develop a detailed understanding of collections performance, at both the individual and group levels. It also provides quantitative insights into the underlying drivers in order to make decisions that positively impact results.

Join experts from NICE systems in this hour-long, online session as they present a case study of a large bank that leveraged the power of interaction analytics to: Improve compliance and minimize legal exposure; Optimize average handle time; Increase money collected per hour

About the Presenter: Aviad Abiri leads the NICE Interaction Analytics services delivery team, which is responsible for implementing NICE’s Interaction Business Applications. The team includes speech-analytics and contact-center specialists, who use domain expertise and best practices to help customers realize the full value of Interaction Analytics and successfully embed these capabilities within their daily business processes

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