Presented By: Gina Carriere, Senior Field Marketing Manager, Nuance
Date: July 10th, 1:00 – 2:00 pm Eastern
Join Nuance for a look at the new landmark Harris Interactive Survey that reveals the latest consumer perceptions of customer experience and learn what customer service organizations can offer to consumers to improve customer service offerings. During this webcast, you will learn:
* What makes up a positive customer experience – is your company following these best practices?
* How do consumers prefer to interact with a company –why you need to give them the choice?
* When will consumers use automated customer self-service – when to use and not to use self-service?
* What type of automation do consumers prefer for phone based self-service?