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Linking Coaching to Consolidated Performance Dashboards Drives Results- Technology Showcase

Aspect

Presented By: Aspect



Live Date: May 16, 2017. PLEASE SIGN IN TO LISTEN TO THE RECORDING.

Presented by Jason Crespo, Product Manager for Aspect Software's Reporting, Analytics and Big Data programs

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About the Webcast

Consolidated performance reports provide valuable insights.  When all staff have visibility into performance, it is easier to gauge and make changes to the overall effectiveness of the contact center. To help drive changes, linking coaching to these dashboards provides a helpful way to ensure improvement measures are being taken at the front line, and shows whether these are effective. 

You will see how to:

  • Collect, correlate and display information relevant to each user’s role and responsibilities
  • Align agent Key Performance Indicators with the strategic goals of the company
  • Initiate coaching when improvement is needed
  • Understand the improvement steps being taken at the front line and their effectiveness

Join us as we discuss how Aspect’s Performance Management has delivered quantifiable ROIs for customers.

About the Presenters

Jason Crespo , Product Manager for Aspect Software's Reporting, Analytics and Big Data

Jason Crespo is Product Manager for Aspect Software's Reporting, Analytics and Big Data programs, leading a team that develops new global analytics products and services. Jason’s current areas of focus are on the development of predictive, interactive and adaptive capabilities. He joined Aspect in 2005 and has worked across a range of functional analytics areas during his tenure with the company.