Presented By: Sheila McGee Smith, McGee-Smith Analytics; brought to you by Siemens Enterprise Communications with Enterprise Connect  

Date: Wednesday, March 14th, 2:00 PM Eastern / 11:00 AM Pacific  

By some estimates, HALF of customers experiencing problems or frustrations will not contact you for help – and 60% of them will not do business with you again. Yet, over 80% of customers with even major problems become loyal if their problems are resolved quickly. No matter your business or business model, reaching out to customers is critical. The challenge: how to blend outbound calling, web chat and other out-reach channels into your contact center operations. In this webinar, contact center expert Sheila McGee Smith brings you up to date on best practices for the outbound contact center.