Presented By: Tom Whipple, Vice President, Virtual Call Center, LiveOps
Featuring: Drew Kraus, Research Vice President, Gartner
On Demand: Available September 18th
There are a host of new opportunities to improve the quality of customer interactions and reduce call center costs. The ability to route calls to and manage agents in any location, from any location – as a single virtual call center. Pay-for-use infrastructure with no upfront capital investments. No complex hardware and software to maintain. New innovations at Internet speed.
But, what are the major differences in deploying a call center on an on-demand platform versus the traditional customer premise equipment (CPE) model? And, how can you maintain reliability, security and control of your call center?
Join featured guest speaker Drew Kraus, Research Vice President at Gartner, who will discuss key considerations and common questions in deploying hosted call center platforms, and Tim Whipple, a contact center veteran and Vice President of LiveOps’ Virtual Call Center, who will share his real-life experience managing a large call center on an on-demand infrastructure.
You’ll also learn:
--Top drivers motivating companies to deploy on-demand, or hosted, platforms
--Managing 7 common deployment concerns around cost, control and risk
--Best practices for deploying an on-demand call center platform
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