Presented By: Larry Mark, CTO, SER Solutions; Bryan Overcash, EVP and CFO, GCS;
And Bob Dunmire, VP Tech Services, GCS
Date:August 2nd 1:00 - 2:00 pm Eastern
You have made the business decision to go remote. You are ready to reduce your costs by taking advantage of the most available, highly skilled call center agents. Where do you go from here? How do you determine the best location for... the dialer? the agents? operations management?
In this session, we discuss different topologies for deploying a distributed call management solution. You will learn what effect the topology has on voice quality, call classification, answering machine detection, bandwidth requirements, and ability to meet FTC regulations. We also discuss the role of VoIP in setting up remote locations and home agents.
Larry Mark of SER is joined by Bryan Overcash,and Bob Dunmire of GCS a leading provider of integrated customer care solutions for major corporations throughout the United States.
Through their network of strategically located contact centers, GCS makes more than 2 million customer contacts a month for many of the Fortune 100 companies. GCS will discuss steps they took toward deployment of a distributed call management solution. Additionally, GCS will highlight the benefits and cost savings they derived from building an integrated, seamless remote infrastructure for its 11 contact centers throughout the United States. If you are serious about setting up remote call center operations, this is a MUST ATTEND EVENT.